Hi, I’m
Olivia Parale
Roseville,United States
Summary
Dynamic and collaborative professional with a proven track record at the Parkour Performing Arts Center, excelling in interpersonal relationship building and front desk reception. Expert in enhancing customer service experiences and streamlining payment processes, significantly improving client satisfaction. Skilled in fostering team unity and leveraging interpersonal skills to meet and exceed objectives.
Overview
4
years of professional experience
1
Certification
Work History
Parkour Performing Arts Center (PPAC)
Front Desk/Martial Arts Instructor
01.2021 - Current
Job overview
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Instructed on proper breathing techniques, stances, and forms.
- Provided feedback and corrections to improve students' skills and techniques.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted in handling memberships and payments.
Holy Name of Jesus Academy
Teaching Assistant
09.2022 - 06.2023
Job overview
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Taught courses under the guidance of senior instructors.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Monitored student behavior in classes, laboratories, and on field trips for unsafe or rule-breaking concerns.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Education
Seton Home Study SchoolPort Royal, VA
06-2021
Skills
- Front Desk Reception
- Team building and collaboration
- Interpersonal relationship building
- Customer service
- Call center experience
- Payment processing
Certification
- First Aid/CPR Certified
Languages
French
Native or Bilingual
Timeline
Teaching Assistant
Holy Name of Jesus Academy
09.2022 - 06.2023
Front Desk/Martial Arts Instructor
Parkour Performing Arts Center (PPAC)
01.2021 - Current
Seton Home Study School
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