Olivia Parsons
Ames,IA
Summary
Handles team and individual needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Starbucks Shift Leader
HyVee Grocery
Altoona, IA
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Volunteer
St. Vincent De Paul Food Pantry
Des Moines, IA
01.2024 - 02.2024
- Assisted with organization and operation of the food pantry.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to those utilizing the food pantry
Volunteer
Altoona Kids Cafe
Altoona, IA
06.2021 - 07.2022
- Enhanced educational opportunities for underprivileged children in the Des Moines area by volunteering as teaching assistant in kindergarten and elementary classrooms
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with set up and execution of special events for children attending program
Ice Cream Server
Dairy Zone
Des Moines, IA
07.2021 - 10.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Shift Leader
Over The Top Ice Cream
Pleasant Hill, IA
01.2019 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree - Political Science
Central College
Pella, IAHigh School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.2023
Skills
- Positive Attitude
- Strong verbal and written communication
- Team Leadership
- Problem-Solving
- Team Collaboration
- Conflict Resolution
Timeline
Volunteer
St. Vincent De Paul Food Pantry
01.2024 - 02.2024
Starbucks Shift Leader
HyVee Grocery
10.2022 - Current
Ice Cream Server
Dairy Zone
07.2021 - 10.2021
Volunteer
Altoona Kids Cafe
06.2021 - 07.2022
Shift Leader
Over The Top Ice Cream
01.2019 - 06.2021
No Degree - Political Science
Central College
High School Diploma -
Southeast Polk High School
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