Olivia Pate
Bloomington,IN
Summary
Dynamic and results-oriented professional with a proven track record in operations management, customer service, and administrative support. Seeking a challenging role where I can leverage my leadership experience and diverse skill set to drive efficiency and contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Administrative Generalist Coordinator
Indiana University RPS, IU Dining
Bloomington, IN
12.2022 - Current
- Schedule and supervise employees, ensuring excellent customer service.
- Organize and maintained filing systems for confidential documents.
- Provided administrative support to department managers and supervisors.
- Conducted comprehensive training sessions resulting in a 30% improvement in staff productivity
- Administer payroll processing and closely monitor labor reports for a team of over 100 employees, ensuring accurate record-keeping and effective workforce management.
Office Assistant
Carl Lamb & Associates, Law Office
Bloomington, IN
04.2020 - 10.2021
- Summarized legal documents, ensuring accurate and concise information for attorneys and clients
- Handled and filed confidential documents, maintaining data integrity and security
- Planned and coordinated events, collaborating with entertainment providers to enhance client engagement.
- Managed and created social media strategies to increase sales and brand awareness across multiple platforms.
Lead Server
O'Charley's Bar and Grill
09.2019 - 06.2023
- Provided exceptional service to an average of 100 guests per shift, consistently achieving a 95% positive feedback rating
- Managed phone inquiries and processed carry-out orders, increasing take-out sales by 25%
- Trained and mentored 15+ new hires, ensuring seamless integration into the team.
Shift Manager
Grazie Italiano
Bloomington, IN
08.2018 - 03.2019
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Addressed guest concerns promptly, leading to a 20% improvement in customer satisfaction scores
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling procedures.
Server
Mother Bear's Pizza & Monroe County Pizza
07.2015 - 08.2018
- Provided outstanding service to an average of 50 guests per shift, resulting in a 20% increase in repeat customers
- Managed cashier duties, processing transactions with accuracy and efficiency
- Answered phone inquiries and coordinated deliveries, ensuring timely and accurate order fulfillment.
Education
Associates Degree of General Studies -
Ivy Tech Bloomington
07.2017
Skills
- Operations Management
- Customer Service
- Team Leadership
- Inventory Control
- Time Management
- Problem-solving
- Administrative Support
Timeline
Administrative Generalist Coordinator
Indiana University RPS, IU Dining
12.2022 - Current
Office Assistant
Carl Lamb & Associates, Law Office
04.2020 - 10.2021
Lead Server
O'Charley's Bar and Grill
09.2019 - 06.2023
Shift Manager
Grazie Italiano
08.2018 - 03.2019
Server
Mother Bear's Pizza & Monroe County Pizza
07.2015 - 08.2018
Associates Degree of General Studies -
Ivy Tech Bloomington
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