Olivia Perry
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Calumet City Police Department
05.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
Waitress
Hooters
07.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Stower/ Water-spider
Amazon
05.2020 - 08.2020
- Lifted 30lbs to 50lbs boxes to each person on the team to keep product flowing
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Stayed accountable for storage and organization of warehouse merchandise.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
Cast Member
Odyssey Fun World
06.2020 - 03.2021
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
- Swiftly and successfully resolved customer satisfaction
- Mastered POS systems to handle payments ranging from $1,000 to $2,000 per shift
- Operated attraction rides to maintain customers safety.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Education
Saint Xavier University
Chicago, IL07.2024
Certified Nursing Assistance
Renee School of Careers
Chicago, IL04.2023
High School Diploma -
Marian Catholic High School
Chicago Heights, IL05.2019
Skills
- Schedule management
- Team building
- Guest services
- Customer relations
- POS systems
- Communication
- Leadership
- Emergency Management
- Stress Tolerance
- Prioritizing Situations
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
Certification
- CNA - Certified Nurse Assistant
Timeline
911 Telecommunicator
Calumet City Police Department
05.2023 - Current
Waitress
Hooters
07.2020 - Current
Cast Member
Odyssey Fun World
06.2020 - 03.2021
Stower/ Water-spider
Amazon
05.2020 - 08.2020
Saint Xavier University
Certified Nursing Assistance
Renee School of Careers
High School Diploma -
Marian Catholic High School