Olivia Phelps
Wilmington,NC
Summary
Proven multitasker and exceptional communicator, I excelled at Brandy’s Cocktails and Crepes, enhancing guest experiences through diligent service and a professional demeanor. Skilled in POS systems and customer service, I consistently maintained high cleanliness standards, contributing to repeat business and positive feedback.
Overview
1
1
year of professional experience
Work History
Server
Brandy’s Cocktails and Crepes
Washington, NC
05.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Washington Cafe
Washington, NC
06.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
D H Conley High School
Greenville, Nc06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Multitasking and organization
Timeline
Server
Brandy’s Cocktails and Crepes
05.2024 - 11.2024
Cashier
Washington Cafe
06.2023 - 10.2023
D H Conley High School