Olivia Piatt
Akron
Summary
Versatile and dynamic professional with a proven track record at Champion Hill Farm, LLC, excelling in customer service expertise and business planning. Demonstrated ability to manage high-pressure situations with patience and maintain strong multitasking abilities. Achieved significant customer satisfaction and operational efficiency, showcasing clear communication and sales negotiation skills.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Champion Hill Farm, LLC
01.2004 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Manage an elite full-service equestrian operation consisting of horse training, horse showing, horse sales, riding lessons, summer camps and barn horse shows.
- Developed personalized training programs tailored to each horse's individual needs and abilities.
- Operate a large riding lesson academy for students of all ages from grass root level to the world and national level of competition.
- Manage employee tasks, complete horse show entries, invoicing and general administrative duties to the operation.
Adminsitrative Assistant/Receptionist
Goldberg Segalla, LLP
12.2003 - 05.2004
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution.
- Maintained and updated filing system, categorizing documents according to established protocols.
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors.
Waitress/Bartender
Venango Valley Inn & Golf Course
05.1998 - 01.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Riding Instructors Worksho
Associate of Applied Science - Business Administration
Erie Business Center
Erie, PA09-2003
High School Diploma -
Cambridge Springs High School
Cambridge Springs, PA06-2000
Skills
- Strong multitasking
- Highly reliable
- Customer service expertise
- Scheduling appointments
- Clear and effective communication
- Business planning
- Patience and tolerance
- Outgoing personality
- Sales negotiation
Accomplishments
- Trained and instructed several horses and riders to World and National Championship titles.
- Successfully cultivated a business from the ground up in western New York.
Affiliations
- United Professional Horseman's Association
- Professional Riding Instructor Workshop Certified
- New York State Morgan Horse Society
- United States Equestrian Federation
- American Morgan Horse Association
Timeline
Owner/Operator
Champion Hill Farm, LLC
01.2004 - Current
Adminsitrative Assistant/Receptionist
Goldberg Segalla, LLP
12.2003 - 05.2004
Waitress/Bartender
Venango Valley Inn & Golf Course
05.1998 - 01.2004
Riding Instructors Worksho
Associate of Applied Science - Business Administration
Erie Business Center
High School Diploma -
Cambridge Springs High School
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