Olivia Randall
Columbus,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
First Watch
Upper Arlington, OH
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu item explanations and daily specials for enhanced guest experience.
- Ensured cleanliness and organization of dining area and workstations.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Server
SOW Plated
Upper Arlington, OH
10.2024 - 07.2025
- Processed payments efficiently, maintaining cash handling procedures and accuracy.
- Adapted quickly to changing priorities during peak service hours.
- Received positive feedback from customers regarding attentive service and hospitality.
Administrative Assistant
Resource Settlement Services
New Albany, OH
02.2024 - 10.2024
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Enabled effective communication between departments to foster collaboration and improve operational efficiency.
- Oversaw timely closure and distribution of documents.
Flight Attendant
American Airlines
Charlotte, NC
09.2023 - 02.2024
- Ensured passenger safety by conducting pre-flight safety checks and emergency procedure briefings.
- Provided exceptional customer service by addressing passenger needs and resolving issues promptly.
- Assisted in cabin preparation, ensuring compliance with airline policies and cleanliness standards.
- Collaborated with crew members to deliver efficient in-flight service, enhancing overall passenger experience.
Banquet Server
Brio Tuscan Grille
Easton, OH
08.2022 - 09.2023
- Set up and dismantled banquet areas efficiently, adhering to safety protocols and event specifications.
Server
The Cheesecake Factory
Easton, OH
09.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales expertise
- Team collaboration
- Guest relations management
- Regulatory compliance
- Multitasking and organization
- Positive and professional
Timeline
Server
First Watch
07.2025 - Current
Server
SOW Plated
10.2024 - 07.2025
Administrative Assistant
Resource Settlement Services
02.2024 - 10.2024
Flight Attendant
American Airlines
09.2023 - 02.2024
Banquet Server
Brio Tuscan Grille
08.2022 - 09.2023
Server
The Cheesecake Factory
09.2020 - 07.2022
High School Diploma -
Licking Heights High School