Olivia Raymond
Belleville
Summary
Resourceful logistics professional skilled in managing shipments to improve efficiency and accuracy. Thrives in fast-paced environments while adhering to safety protocols and utilizing databases to optimize operations. Strong organizational and problem-solving capabilities enhance customer satisfaction. Forklift certified.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vortex Doors
Livonia, MI
05.2026 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed order processing using CRM systems to streamline workflow and enhance service delivery.
- Collaborated with cross-functional teams to improve response times and address customer feedback effectively.
- Trained new staff on company policies, procedures, and customer service best practices for optimal performance.
- Developed and implemented strategies to resolve recurring issues, enhancing overall operational efficiency.
- Led initiatives to reduce response times, increasing overall productivity within the customer service team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Receiving Technician
Republic Services
03.2025 - 11.2025
- Sampling each truck for the lab to test the product.
- Inspecting each and every load that comes through
- Verifying that their manifest they bring states the correct waste they’re hauling.
- Documented and scanned paperwork for efficient system tracking.
- Resolved discrepancies in paperwork to ensure accurate records.
- Utilized EQAI software daily to manage data and streamline processes.
- Getting the ash codes ready for the Ross loads we take to be on top of things before they show up daily.
- Prepared ash codes for Ross loads to streamline daily operations.
- Entering in a spreadsheet the rejected manifests so we have files of everything from the past.
Shipping and Receiving Clerk
Woolf Aircraft Products
Romulus, Michigan
10.2021 - 09.2024
- Processed shipping and receiving paperwork to ensure compliance and accuracy.
- Operated forklifts and pallet jacks to unload trucks.
- Processed paperwork associated with receiving and shipping operations.
- Created purchase orders for inventory management.
- Managed external processing and incoming shipments.
- Engaged in sales through phone and in-person communication. (Calls and dealing with customers face to face.)
- Requisitioned and stored shipping materials and supplied to maintain inventory.
- Requisitioned and stored shipping materials and supplied to maintain inventory.
- Maintained detailed records of shipments, returns, and damages for accurate tracking.
Dispatcher
Lasership
Taylor, Michigan
09.2020 - 09.2021
- Monitored shipments throughout delivery process from origin to destination using automated software systems.
- Cultivated partnerships with transport companies to enhance service reliability.
- Trained new drivers on dispatch policies and procedures.
- Generated comprehensive reports on dispatched jobs, detailing arrival and completion times for performance evaluation.
- Distributed loads to drivers based on routes to drivers based on designated routes and driver locations.
- Developed and maintained relationships with transport companies.
Cashier Team Lead
Tropical Smoothie
Dearborn, Michigan
01.2020 - 08.2020
- Collaborated with management to develop and implement strategies that enhanced customer service experience.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Read and followed cash register totals and verified against cash in till.
- Counted cash drawers at beginning and end of shifts to verify correct amounts.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Counted cash drawers at start and end of shifts to ensure accurate cash balance. at beginning and end of shifts to verify correct amounts.
Tool Room Attendant
Spirit Airlines
Romulus, Michigan
09.2019 - 01.2020
- Categorized tool room supplies into designated bins and shelves to enhance accessibility and efficiency in retrieval.
- Demonstrated knowledge of the proper use of measuring instruments including micrometers, calipers and gauges.
- Conducted daily inspections of tools to verify operational condition before issuance for jobs, ensuring safety and reliability.
- Cleaned work areas regularly throughout shift to maintain a safe environment and free from clutter.
- Managed tool inventory by documenting sign-in and sign-out activities for maintenance.
Education
High School Diploma -
Allen Park High School
Allen Park, Michigan05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Issue resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Analytical thinking
- Decision-making
- Inventory management
- Dependable punctuality
- Order fulfillment
Timeline
Customer Service Representative
Vortex Doors
05.2026 - Current
Receiving Technician
Republic Services
03.2025 - 11.2025
Shipping and Receiving Clerk
Woolf Aircraft Products
10.2021 - 09.2024
Dispatcher
Lasership
09.2020 - 09.2021
Cashier Team Lead
Tropical Smoothie
01.2020 - 08.2020
Tool Room Attendant
Spirit Airlines
09.2019 - 01.2020
High School Diploma -
Allen Park High School