Olivia Raymond
Belleville
Summary
Resourceful logistics professional skilled in managing shipments to improve efficiency and accuracy. Thrives in fast-paced environments while adhering to safety protocols and utilizing databases to optimize operations. Strong organizational and problem-solving capabilities enhance customer satisfaction. Forklift certified.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vortex Doors
05.2026 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed order processing using CRM systems to streamline workflow and enhance service delivery.
- Collaborated with cross-functional teams to improve response times and address customer feedback effectively.
- Trained new staff on company policies, procedures, and customer service best practices for optimal performance.
- Developed and implemented strategies to resolve recurring issues, enhancing overall operational efficiency.
- Led initiatives to reduce response times, increasing overall productivity within the customer service team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Receiving Technician
Republic Services
03.2025 - 11.2025
- Sampling each truck for the lab to test the product.
- Inspecting each and every load that comes through
- Verifying that their manifest they bring states the correct waste they’re hauling.
- Documented and scanned paperwork for efficient system tracking.
- Resolved discrepancies in paperwork to ensure accurate records.
- Utilized EQAI software daily to manage data and streamline processes.
- Getting the ash codes ready for the Ross loads we take to be on top of things before they show up daily.
- Prepared ash codes for Ross loads to streamline daily operations.
- Entering in a spreadsheet the rejected manifests so we have files of everything from the past.
Shipping and Receiving Clerk
Woolf Aircraft Products
10.2021 - 09.2024
- Processed shipping and receiving paperwork to ensure compliance and accuracy.
- Operated forklifts and pallet jacks to unload trucks.
- Processed paperwork associated with receiving and shipping operations.
- Created purchase orders for inventory management.
- Managed external processing and incoming shipments.
- Engaged in sales through phone and in-person communication. (Calls and dealing with customers face to face.)
- Requisitioned and stored shipping materials and supplied to maintain inventory.
- Requisitioned and stored shipping materials and supplied to maintain inventory.
- Maintained detailed records of shipments, returns, and damages for accurate tracking.
Dispatcher
Lasership
09.2020 - 09.2021
- Monitored shipments throughout delivery process from origin to destination using automated software systems.
- Cultivated partnerships with transport companies to enhance service reliability.
- Trained new drivers on dispatch policies and procedures.
- Generated comprehensive reports on dispatched jobs, detailing arrival and completion times for performance evaluation.
- Distributed loads to drivers based on routes to drivers based on designated routes and driver locations.
- Developed and maintained relationships with transport companies.
Cashier Team Lead
Tropical Smoothie
01.2020 - 08.2020
- Collaborated with management to develop and implement strategies that enhanced customer service experience.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Read and followed cash register totals and verified against cash in till.
- Counted cash drawers at beginning and end of shifts to verify correct amounts.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Counted cash drawers at start and end of shifts to ensure accurate cash balance. at beginning and end of shifts to verify correct amounts.
Tool Room Attendant
Spirit Airlines
09.2019 - 01.2020
- Categorized tool room supplies into designated bins and shelves to enhance accessibility and efficiency in retrieval.
- Demonstrated knowledge of the proper use of measuring instruments including micrometers, calipers and gauges.
- Conducted daily inspections of tools to verify operational condition before issuance for jobs, ensuring safety and reliability.
- Cleaned work areas regularly throughout shift to maintain a safe environment and free from clutter.
- Managed tool inventory by documenting sign-in and sign-out activities for maintenance.
Education
High School Diploma -
Allen Park High School
Allen Park, Michigan05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Issue resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Analytical thinking
- Decision-making
- Inventory management
- Dependable punctuality
- Order fulfillment
Timeline
Customer Service Representative
Vortex Doors
05.2026 - Current
Receiving Technician
Republic Services
03.2025 - 11.2025
Shipping and Receiving Clerk
Woolf Aircraft Products
10.2021 - 09.2024
Dispatcher
Lasership
09.2020 - 09.2021
Cashier Team Lead
Tropical Smoothie
01.2020 - 08.2020
Tool Room Attendant
Spirit Airlines
09.2019 - 01.2020
High School Diploma -
Allen Park High School