Olivia Richardson
Lexington,KY
Summary
Public Health graduate with four years of diverse customer service experience. Known for building trusting relationships through compassionate communication, active listening, and conflict resolution. Eager to leverage skills in a Patient Experience role to enhance patient satisfaction and deliver quality support in a healthcare setting.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Self-Employed House & Pet Sitting Services
04.2021 - Current
- Cultivated strong client relationships through dependable, compassionate service that fostered trust and loyalty.
- Provided timely updates, answered questions, and addressed concerns to enhance client communication and satisfaction.
- Coordinated multiple schedules to deliver personalized attention and ensure clients' needs were met efficiently.
- Administered medications according to client instructions with accuracy and attention to detail.
- Maintained confidentiality and trust while caring for clients' homes and personal property.
- Demonstrated professionalism, accountability, and strong organizational skills.
Crew Member
Pasta Garage
Lexington, USA
04.2021 - 03.2025
- Delivered exceptional customer service in a fast-paced environment while maintaining a calm, positive attitude during high-volume periods.
- Demonstrated excellent communication, adaptability, and problem-solving skills while serving a diverse customer population.
- Resolved customer concerns professionally, enhancing overall customer satisfaction.
- Collaborated with team members to streamline service delivery and maintain quality standards.
- Trained and supported new employees, fostering a knowledgeable and efficient team.
- Maintained a clean, organized, and safe environment while following company standards.
Education
Bachelor of Arts - Public Health
University of Kentucky
Lexington, KY05-2026
High school or equivalent -
Sayre High School
Lexington, KY05-2022
Skills
- Patient and Customer Service
- Compassionate Communication
- Conflict Resolution
- Active Listening
- Professionalism
- Time Management
- Organization
- Problem Solving
- Adaptability
- Team Collaboration
- Microsoft Office (Word, Excel, PowerPoint)
- Public Health Knowledge
- Relationship Building
References
Steve Stack, MD, MBA
Chief Medical Officer of the Commonwealth of Kentucky
(859) 361-4030
Tracie Overbeck, MD, PhD
(859) 361 -2560
Katherine Stone, PhD
(859) 312-3583
Timeline
Owner/Operator
Self-Employed House & Pet Sitting Services
04.2021 - Current
Crew Member
Pasta Garage
04.2021 - 03.2025
Bachelor of Arts - Public Health
University of Kentucky
High school or equivalent -
Sayre High School