Olivia Richy
Naples,FL
Summary
Dynamic customer service professional with proven success at Planet Smoothie, excelling in client support and optimizing customer experiences. Demonstrated reliability and composure in high-pressure situations, consistently exceeding service goals. Strong organizational skills and adept at utilizing POS systems to enhance sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Planet Smoothie
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Customer Service Cashier
Seed to Table
07.2022 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Associate of Arts - Entrepreneurial Studies
Florida SouthWestern State College
Fort Myers, FL05-2026
Skills
- Client Support
- Customer Experience Optimization
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Planet Smoothie
08.2023 - Current
Customer Service Cashier
Seed to Table
07.2022 - 11.2022
Associate of Arts - Entrepreneurial Studies
Florida SouthWestern State College
Similar Profiles
Christian KokaiChristian Kokai
Smoothie Barista at Planet SmoothieSmoothie Barista at Planet Smoothie
Olivia BertolineOlivia Bertoline
Customer Service Associate at Planet SmoothieCustomer Service Associate at Planet Smoothie
Kiersten HatcherKiersten Hatcher
Smoothie Maker at Planet SmoothieSmoothie Maker at Planet Smoothie