Olivia Ricks
Rocky Mount,NC
Summary
Diligent Business Management with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Manager
O2 Dental
Raleigh, NC
01.2025 - Current
- Communicated with customers positively with particular attention to problem resolution.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Worked daily on excel spreadsheets
- Post daily Insurance checks received. Made adjustments to accounts according to EOB.
- Audit accounts for correct balance or credit.
- Presented treatment plans scheduled patients.
- Collect co pay / deposits from patients.
- Closed EOD/EOM
- Deposits Daily Bank Cash Deposits
Revenue Cycle Management Patient AR
Riccobene Associates Family Dentistry
Rocky Mount, NC
06.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Audit accounts daily for accurate balances to send statements
- Spoke with customers daily to discuss account balances
Scheduling Coordinator
Riccobene Associates Family Dentistry
Rocky Mount, NC
02.2021 - 06.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Hygiene Coordinator
Riccobene Associates Family Dentistry
Rocky Mount, NC
01.2020 - 02.2021
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Polished patients' teeth to remove surface stains.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
Dental Assistant
Harrold And Associates Dentistry
Rocky Mount, NC
08.2005 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Bank Teller
Freedom Federal Credit Union
Rocky Mount, NC
02.2004 - 04.2005
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Nash Community College
Rocky Mount, NCEnglish
Northern Nash Senior High
Rocky Mount, NC06.1995
Skills
- Customer service
- Employee management
- Deniticon/Eaglesoft Software
- Excel
- Word
- Chairside Assistant
- Scheduling
Certification
Coronal Polishing Certified
X ray Certified
Hippa / OSHA Certified
CPR Certified
Timeline
Business Manager
O2 Dental
01.2025 - Current
Revenue Cycle Management Patient AR
Riccobene Associates Family Dentistry
06.2022 - 01.2025
Scheduling Coordinator
Riccobene Associates Family Dentistry
02.2021 - 06.2022
Hygiene Coordinator
Riccobene Associates Family Dentistry
01.2020 - 02.2021
Dental Assistant
Harrold And Associates Dentistry
08.2005 - 01.2020
Bank Teller
Freedom Federal Credit Union
02.2004 - 04.2005
Nash Community College
English
Northern Nash Senior High