Olivia Riley
La Vista,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
8
8
years of professional experience
Work History
Branch Manager
Pinnacle Bank
03.2023 - Current
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Personal Banker
Pinnacle Bank
11.2022 - Current
- Assisted customers with setting up or closing accounts and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with minimal discrepancies.
- Expanded client base by promoting new financial products.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Teller
Pinnacle Bank
05.2016 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Marian High School
Omaha05.2016
Skills
- Cash Handling
- Facility Tours
- Customer Satisfaction
- Deposit Verification
- Branch Operations
- Teller Auditing
- Cash Vault Auditing
- Client Relationship Management
- Phone Inquiries
- Teller Transactions
Timeline
Branch Manager
Pinnacle Bank
03.2023 - Current
Personal Banker
Pinnacle Bank
11.2022 - Current
Teller
Pinnacle Bank
05.2016 - Current
High School Diploma -
Marian High School
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