Olivia Robbins
Salem
Summary
Dynamic professional with expertise in customer service and team collaboration. Proven ability to create welcoming environments and enhance customer experiences through effective problem-solving and relationship-building. Committed to delivering high-quality service and fostering positive interactions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Starbucks
Salem
06.2024 - Current
- Engaged with customers to create a welcoming atmosphere.
- Guided customers in menu selections and accommodated special requests for personalized experiences.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of the workspace and equipment.
- Collaborated with team members to ensure smooth daily operations.
Student Dancer
Rainbow Dance Theatre
Monmouth
09.2023 - Current
- Taught dance fundamentals to younger students in outreach programs, fostering their appreciation for dance.
- Collaborated with instructors to enhance students' dance techniques and styles.
- Performed in a variety of dance styles such as ballet, modern, African, and light shows.
- Provided feedback to peers during practice sessions to improve group performance.
- Handled high-risk props during performances to ensure safety and creativity in choreography.
- Operated high-risk light suits in performances, focusing on synchronization and safety measures.
- Used company’s technology coding website to engage children in integrating creativity and art through dance.
Barista
Bistro Bocado
Monmouth
05.2026 - 07.2026
- Prepared high-quality coffee and espresso beverages for customers.
- Oversaw café operations independently, ensuring smooth service and adherence to standards during lengthy shifts.
- Prepared sandwich and lunch items for customers.
- Maintained food safety protocols consistently to ensure a safe dining experience.
Server
Gilgamesh Brewing, The River
Independence
04.2024 - 01.2026
- Delivered outstanding customer service in a high-pressure environment, ensuring guest satisfaction.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Addressed guest concerns swiftly, contributing to a positive dining experience.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Stayed informed about daily specials, new menu items, and promotions.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and operated point-of-sale systems proficiently.
Hostess
Gilgamesh Brewing, The Campus
Salem
09.2022 - 06.2023
- Managed reservations and organized seating chart for smooth service flow.
- Greeted and seated guests in a friendly and efficient manner.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled customer inquiries and resolved issues with professionalism and care.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new hosts on procedures, customer service, and restaurant layout.
- Maintained cleanliness of host stand and dining areas throughout shifts.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Dance
Western Oregon University
Monmouth, OR06-2027
Bachelor of Science - Business
Western Oregon University
Monmouth, OR06-2027
Skills
- Customer service
- Customer engagement
- Payment processing
- Team collaboration
- Multitasking and organization
- Time management
- Problem solving
- Adaptive and creative
- Friendly and outgoing
- Calm demeanor
Certification
- Oregon OLCC Alcohol Service Permit – Oregon Liquor and Cannabis Commission, 2025-2030
Timeline
Barista
Bistro Bocado
05.2026 - 07.2026
Barista
Starbucks
06.2024 - Current
Server
Gilgamesh Brewing, The River
04.2024 - 01.2026
Student Dancer
Rainbow Dance Theatre
09.2023 - Current
Hostess
Gilgamesh Brewing, The Campus
09.2022 - 06.2023
Bachelor of Arts - Dance
Western Oregon University
Bachelor of Science - Business
Western Oregon University