Olivia Rodriguez
Hanford,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Uses independent decision-making skills and sound judgment to positively impact company success and the ability to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Child Support Program Manager
County Of Kings - Child Support Services
11.2020 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Child Support Compliance and Standards Office
County Of Kings - Child Support Services
07.2018 - 11.2020
- Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
- Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Boosted efficiency of case management by maintaining accurate records and updating case files regularly.
- Improved inter-agency coordination by fostering strong relationships with other child support agencies and social services providers.
- Increased awareness about child support programs through community outreach efforts such as workshops, presentations, and informational materials.
- Developed and conducted training for Child Support staff as well as new hire training.
Child Support Supervisor and Training Coordinator
Count Of Kings - Child Support Services
07.2014 - 07.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed customized training materials for new hires, enhancing their knowledge of policies and procedures within the department.
Child Support Specialist III (Lead Worker)
County Of Kings - Child Support Services
12.2013 - 06.2014
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
Child Support Specialist II
County Of Kings - Child Support Services
06.2003 - 12.2013
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
Interim Child Support Specialist III (Lead Worker)
County Of Kings - Child Support Services
03.2013 - 04.2013
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Explained policies, procedures and instructions to parents.
Child Support Officer/Child Support Specialist I
County Of Kings - Child Support Services
05.2002 - 06.2003
- Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
- Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Boosted efficiency of case management by maintaining accurate records and updating case files regularly.
- Improved inter-agency coordination by fostering strong relationships with other child support agencies and social services providers.
- Expedited case processing times by utilizing advanced software tools for data entry and analysis.
- Conducted comprehensive interviews with clients to gather necessary information for accurate case assessment and determination of child support obligations.
- Increased awareness about child support programs through community outreach efforts such as workshops, presentations, and informational materials.
- Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
Family Support Assistant/Child Support Assistant
County Of Kings - Child Support Services
04.2001 - 04.2002
- Enhanced child support case management by diligently maintaining accurate records and documentation.
- Streamlined communication with clients, ensuring timely updates on their cases and addressing concerns effectively.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Extra Help - Family Support Assistant
County Of Kings - Child Support Services
07.2000 - 03.2001
- Enhanced child support case management by diligently maintaining accurate records and documentation.
- Streamlined communication with clients, ensuring timely updates on their cases and addressing concerns effectively.
- Supported case managers in developing customized strategies for each client, improving child support outcomes.
- Ensured compliance with state and federal regulations by staying updated on changes in child support laws.
- Improved data accuracy by conducting thorough audits of client files and updating information as necessary.
- Coordinated appointment scheduling and calendar management for case managers, optimizing time management and productivity within the team.
- Conducted research on various aspects of child support law as needed, supplementing team knowledge base.
- Played an integral role in identifying non-custodial parents through various investigative methods, increasing the effectiveness of case management.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Calculated child support obligations and debts.
Education
Associate of Science - Business of Administration
West Hills College - Lemoore
Lemoore, CA08.2021
Comprehensive Business -
Business Technology Center/Hanford Adult School
Hanford, CA07.2000
GED -
Hanford High School
Hanford, CA06.1998
Skills
- Customer Service
- OSHA Compliance
- Regulatory Compliance
- Strategic Planning
- Quality Assurance
- Personnel Management
- Quality Control
- Team Development
- Decision-Making
- Good Judgment
- Data Collection & Research
- Team Training and Development
- Community Outreach
- Critical Thinking
- Flexible and Adaptable
- Detail Oriented
- Scheduling and Planning
- Customer and Personnel Training
- Problem-Solving
- Policy and Procedure Improvements
- Attention to Detail
- Technical Understanding
- Employee Scheduling
- Adobe Applications
- MS Office Applications
- Training and Development
Timeline
Child Support Program Manager
County Of Kings - Child Support Services
11.2020 - Current
Child Support Compliance and Standards Office
County Of Kings - Child Support Services
07.2018 - 11.2020
Child Support Supervisor and Training Coordinator
Count Of Kings - Child Support Services
07.2014 - 07.2018
Child Support Specialist III (Lead Worker)
County Of Kings - Child Support Services
12.2013 - 06.2014
Interim Child Support Specialist III (Lead Worker)
County Of Kings - Child Support Services
03.2013 - 04.2013
Child Support Specialist II
County Of Kings - Child Support Services
06.2003 - 12.2013
Child Support Officer/Child Support Specialist I
County Of Kings - Child Support Services
05.2002 - 06.2003
Family Support Assistant/Child Support Assistant
County Of Kings - Child Support Services
04.2001 - 04.2002
Extra Help - Family Support Assistant
County Of Kings - Child Support Services
07.2000 - 03.2001
Associate of Science - Business of Administration
West Hills College - Lemoore
Comprehensive Business -
Business Technology Center/Hanford Adult School
GED -
Hanford High School
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