Detail-oriented host and front desk clerk with expertise in team collaboration and effective time management. Known for optimizing operations and addressing guest inquiries promptly, resulting in improved satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Milas Restaurant & Bar
Schenectady, NY
09.2025 - Current
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed reservation system, optimizing seating arrangements for efficiency.
Coordinated with servers to streamline communication and enhance service flow.
Handled guest inquiries and concerns promptly, improving overall satisfaction.
Lifeguard
Village of Altamont Bozenkill Park Pool
Altamont, NY
07.2024 - Current
Monitored pool area to ensure safety and compliance with health regulations.
Provided friendly customer service to guests and addressed concerns.
Conducted regular inspections of pool equipment and facilities for maintenance.
Enforced pool rules and regulations to maintain a safe environment for patrons.
Front Desk Clerk
DelMonte Hotel Group
Albany, NY
07.2023 - 09.2024
Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly.
Managed front desk operations, including check-ins, check-outs, and room assignments efficiently.
Maintained accurate records of guest information and billing details using hotel management software.
Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
Education
Senior -
Guilderland High School
Guilderland
06-2026
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Certification
Basic Life Support for Health Care Providers at American Red Cross (2025)
Lifeguard CPR/AED & First Aid as a Professional Rescuer at American Red Cross (2024)