Summary
Work History
Education
Skills
Activities
Timeline
Generic

Olivia Rorke-Lucero

Everett,WA

Summary

Experienced Crew member highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Work History

Crew Member

Sonic
2022.10 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Carhop
  • Headset
  • Expo
  • Drinks/ Icecream

Front Desk Helper

Mill Creek Vision
2022.03 - 2022.10
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Checked in jobs
  • Checked in new frames to inventory
  • Frame board control
  • Worked within patient's files and learned a new EHR health record system

Babysitter

Family Members/ Family Friends
07.2018 - 01.2022
  • Supervise, feed, entertain, and play with children
  • Walk and feed pets
  • Complete simple household chores
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.

Education

Bachelor of Science - Social Services And Psycology

Central Washington University
Ellensburg, WA
09.2023 - Current

No Degree - Gen Ed's (Running Start)

Everett Community College
Everett, WA
09.2022 - 06.2023

High School Diploma -

Kamiak High School
Mukilteo, WA
09.2019 - 06.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Excellent Communication
  • Problem-solving skills
  • Hospitality services
  • Time Management
  • Patience and Empathy
  • Strong Work Ethic
  • Reliability
  • Following Directions

Activities

  • Clubs: I have participated In the Psychology and Her Campus clubs at Cental Washington University. And I also have participated in the Robotics club, and Key club at Kamiak High School.
  • Softball: I've been playing since I was 4 including tee ball, little league, middle school, high school (varsity), and travel ball from 12 years old to 18 years old. I also help coach the Highschool team and little league when needed.
  • Music: In middle school I was in Concert band year-round and Marching band in the spring. I played the Alto Saxophone for 6th and 7th grade, and in 8th grade I played Tenor Saxophone. In high school I was in Jazz band and Concert band year-round and I played Tenor Saxophone for Freshman and Sophomore Year and Bari Saxophone in Junior year.

Timeline

Bachelor of Science - Social Services And Psycology

Central Washington University
09.2023 - Current

Crew Member

Sonic
2022.10 - Current

No Degree - Gen Ed's (Running Start)

Everett Community College
09.2022 - 06.2023

Front Desk Helper

Mill Creek Vision
2022.03 - 2022.10

High School Diploma -

Kamiak High School
09.2019 - 06.2023

Babysitter

Family Members/ Family Friends
07.2018 - 01.2022
Olivia Rorke-Lucero