Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Rouse

Clarkston

Summary

Motivated and people-focused professional with several years of experience in customer service, relationship building, and fast-paced environments. Proven ability to communicate effectively, solve problems, and create positive customer experiences while managing multiple priorities. Currently pursuing a degree in Business with a strong interest in sales, business development, and client relations. Passionate about building long-term customer relationships, identifying opportunities for growth, and contributing to a company’s success through strong communication, organization, and a results-driven mindset. Eager to transition into a sales-focused role where I can apply my customer service background while continuing to develop my business and leadership skills.

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Overview

3
3
years of professional experience

Work History

Server

Art & Jakes Sports Grill
12.2022 - 2026
  • Provided exceptional customer service to enhance guest experience and satisfaction.
  • Handled cash transactions accurately, ensuring proper financial accountability.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Swim Instructor

Goldfish Swim School & Goldfish Swim School Franchising
04.2018 - 03.2021
  • Instructed swim classes for children and adults, ensuring safety and skill progression.
  • Developed engaging lesson plans tailored to individual student needs and abilities.
  • Monitored pool activities to maintain a safe environment and compliance with health regulations.
  • Provided feedback to students on technique and progress, fostering confidence in their abilities.

Host

5th Tavern
08.2020 - 01.2021
  • Welcomed and seated guests, ensuring exceptional first impressions and positive dining experiences.
  • Managed reservation systems, optimizing table turnover and enhancing customer satisfaction.
  • Communicated effectively with kitchen staff to coordinate timely food service and special requests.
  • Assisted in training new hosts, promoting best practices for guest interactions and workflow efficiency.

Education

Associate of Arts - Business Administration

Oakland Community College
Bloomfield Hills, MI
07.2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Suggestive selling

Timeline

Server

Art & Jakes Sports Grill
12.2022 - 2026

Host

5th Tavern
08.2020 - 01.2021

Swim Instructor

Goldfish Swim School & Goldfish Swim School Franchising
04.2018 - 03.2021

Associate of Arts - Business Administration

Oakland Community College