Olivia Rowland
Livermore,CA
Summary
Dynamic sales associate with a proven track record at The Olive Oil Pantry, driving a 13% increase in monthly sales through exceptional customer service and communication skills. Adept at multi-tasking and inventory control, I excel in fast-paced environments, fostering strong customer relationships that enhance satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Olive Oil Pantry
Livermore, CA
08.2024 - Current
- Provided expert product knowledge and troubleshooting assistance to customers, enhancing overall satisfaction.
- Built strong relationships with customers, fostering repeat business and referrals.
- Contributed to a 13% increase in monthly sales through personalized customer service and recommendations.
- Thrived in fast-paced environments while ensuring all customers received top-tier service.
- Recommended, selected, and located merchandise based on customer desires.
Sales Associate
Carter's
Livermore, CA
03.2024 - 08.2024
- Established personal connections with customers, exceeding customer service expectations.
- I communicated with customer support to clarify questions that were not answered in the online FAQs.
- Identified and resolved customer issues, focusing on quick resolution and customer satisfaction.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled returns and exchanges according to company policies.
Referee and Coach
East Bay Referee Association
Livermore, CA
05.2022 - 03.2023
- Officiated at sporting events, games, or competitions to maintain play standards and verify observed game rules.
- Enforced sportsmanship and promoted focus on learning gameplay, rules, and techniques.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Executed high-pressure decisions, awarded points, and imposed penalties under time constraints.
- Assisted in resolving disputes between teams or coaches.
Education
Associate of Science - Biology
Las Positas College
Livermore, CA05-2026
High School Diploma - STEM
Livermore High School
Livermore, CA06.2024
Skills
- Time management
- Documentation review
- Customer service
- Cash handling
- Inventory control
- Communication skills
- Multi-tasking strength
- POS system operation
Timeline
Sales Associate
The Olive Oil Pantry
08.2024 - Current
Sales Associate
Carter's
03.2024 - 08.2024
Referee and Coach
East Bay Referee Association
05.2022 - 03.2023
Associate of Science - Biology
Las Positas College
High School Diploma - STEM
Livermore High School
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