Olivia Santore
Saucier,MS
Summary
Currently a part time Insurance Management Specialist supporting the Utilization Review team with strong critical thinking, teamwork, and patient-focused service. Seeking a full-time role to further develop expertise and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Insurance Management Specialist
Atlantic Health Systems
03.2025 - Current
- Serves as a liaison between external insurance providers and internal clinical and administrative teams to ensure patient insurance and authorization needs are met in a timely and compliant manner.
- Notifies internal staff and patients of insurance updates, changes in coverage, and authorization status to support continuity of care.
- Collaborates with clinical teams to obtain necessary documentation for initial and ongoing authorizations for home health and hospice services.
- Secures timely approvals from insurance payers through online portals, telephone, or fax in accordance with payer and company-specific requirements.
- Participates in annual reverification processes during open enrollment periods to confirm continued insurance eligibility and benefits for active patients.
- Monitors and maintains data integrity by running regular reports to identify and correct discrepancies in insurance and authorization information.
- Assists in follow-up activities related to payer changes, retroactive authorizations, and updates to insurance records to ensure billing accuracy and regulatory compliance.
- Corporate Office
Security Forces Member (Staff Sergeant)
UNITED STATES AIR NATIONAL GUARD
06.2019 - Current
- Currently assigned in a supervisory role in the Security Forces Squadron and takes part in all base exercises
- Facilitated individual and group development by connecting Airmen with available unit and base resources, fostering a culture of resilience, readiness, and proactive support-seeking behavior.
- Certified Instructor for Military Operations and job specialized training
- Managed scheduling and content delivery for readiness briefings and morale initiatives, ensuring timely communication of mission-critical updates and sustaining high levels of unit morale and retention.
- Led collaborative outreach and morale programs squadron wide, directly improving personnel welfare, fostering unity, and boosting overall mission readiness.
- First responder to accidents/ disaster scenes provides first aid and lifesaving procedures
- Fluent in computer-based communication (Excel, Power Point, Microsoft Teams, Email)
Emergency Medical Technician
Atlantic Health Systems
Morristown
01.2023 - 03.2025
- Certified NREMT-B
- Conducted over 500 hours in training and clinical settings
- Administers lifesaving care in accordance with department protocols and standing orders
- Collaborated with hospitals, social workers, ombudsmen’s and outreach organizations to connect vulnerable populations with essential community resources, improving continuity of care beyond emergency response.
- Operates with a vast understanding of HIPPA laws and safeguards the privacy of each patient
- Creates detailed medical reports and maintains records for each patient interaction
- Basic Life Support / CPR certified
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Law Enforcement
177th Fighter Wing Security Forces
01.2019 - 01.2023
- Qualified in the M4, M9, and baton handling
- Excellent problem-solving and interpersonal skills
- Committed to working with fellow law enforcement officers and military personnel towards a Safe, Crime-Free environment
- Highly productive and proactive in promoting a positive results-oriented team towards higher achievements
- Effective team member who is comfortable with leading or collaborating with others
Supervisor
Cinepolis Luxury Theaters
03.2016 - 03.2018
- Oversaw floor staff on company essential tasks
- Main communicator between management and staff
- Produced and monitored schedules for staff and stock/ inventory
- Inventoried stock
- Planned/hosted events
- Trained new employees/ existing employees on tasks/promotions
- Team leader and team member of staff
Education
National Registry of Emergency Medical Technicians program - undefined
Atlantic Health
United States Air Force Security Forces Tech School - undefined
San Antonio, TexasUnited States Air Force Basic Training - undefined
San Antonio, TexasBachelor of Science - Homeland Security And Emergency Management
Thomas Edison State University
Trenton, NJ12.2025
High School - undefined
Parsippany Hills High School
Parsippany, New Jersey06.2018
Skills
- Documentation skills
- Research and data analytics
- Complex Problem-solving
- Policy analysis
- Operations management
Timeline
Insurance Management Specialist
Atlantic Health Systems
03.2025 - Current
Emergency Medical Technician
Atlantic Health Systems
01.2023 - 03.2025
Security Forces Member (Staff Sergeant)
UNITED STATES AIR NATIONAL GUARD
06.2019 - Current
Law Enforcement
177th Fighter Wing Security Forces
01.2019 - 01.2023
Supervisor
Cinepolis Luxury Theaters
03.2016 - 03.2018
National Registry of Emergency Medical Technicians program - undefined
Atlantic Health
United States Air Force Security Forces Tech School - undefined
United States Air Force Basic Training - undefined
Bachelor of Science - Homeland Security And Emergency Management
Thomas Edison State University
High School - undefined
Parsippany Hills High School