Olivia Sapinoso
Stanton,California
Summary
Recent graduate with a bachelor's degree in Psychology, with the goal to pursue a doctorate in Occupational Therapy. 2 years of medical billing experience, and 5+ years of customer service experiences. Proficient in medical terminology, data entry, account reconciliation, Microsoft programs, and G Suite. An innovative problem-solver who will approach given tasks and client relationships with responsibility, empathy, and professionalism.
Overview
9
9
years of professional experience
Work History
Payment Posting Specialist
Discovery Behavioral Health - Temporary Position
07.2023 - 02.2024
- Accurately posted up to $500,000 in payments a day while maintaining accuracy and attention to detail.
- Collaborated effectively with cross-functional teams in the RCM department, maintaining up-to-date and precise financial records using software ADS Premier.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input insurance payments.
- Utilized various software programs to process customer payments.
- Responsible for accurately tracking and posting all financial transactions received via electronic remits, checks, or credit card, and allocating funds to correct patient accounts.
- Managed the reconciliation of accounts for multiple facilities and promptly resolving any discrepancies.
Medical Billing Assistant
Amed Medical Billing
08.2021 - 05.2023
- Adhered to established standards to safeguard patients' health information.
- Managed over 15 phone inquiries daily and responded to customer concerns and questions.
- Assisted billers in weekly billing cycle, including inputting of patient demographics, entering accurate diagnosis codes, posting payments, and created billing statements to be sent to responsible payer.
- Entrusted with entering payments sent by check into billing system and company bank account via remote deposit.
- Verified patient eligibility and communicated with insurance providers to resolve denied claims.
Lead Teacher
MyGym Children's Fitness Center
08.2015 - 07.2019
- Instructed more than 50 high-energy fitness classes per month for age groups ranging from 8 months to 10 years of age.
- Promoted positive teaching environment while gently and professionally addressed any behavior issues or class disruptions.
- Adapted classes to meet needs of participants with varying developmental levels.
- Set up and broke down equipment before and after classes, as well as extensive cleaning and de-sanitizing of toys, equipment, and play areas.
- Demonstrated proper form and technique to prevent injury, as well as trained to spot/assist children during attempted skills for safety.
- Aided children in process of detaching from parents to encourage independence, safe exploration, and self-soothing.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA05.2023
Associate of Arts - Sociology
Long Beach City College
Long Beach, CA06.2021
Skills
- Proficient in Excel, Word, and PowerPoint
- Eager to learn and harness new proficiencies
- Strong organizational skills
- Treatment plan monitoring
- G Suite knowledgeable
- Customer and client relations
- Conflict resolution
- Verbal and written communication
Timeline
Payment Posting Specialist
Discovery Behavioral Health - Temporary Position
07.2023 - 02.2024
Medical Billing Assistant
Amed Medical Billing
08.2021 - 05.2023
Lead Teacher
MyGym Children's Fitness Center
08.2015 - 07.2019
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Associate of Arts - Sociology
Long Beach City College
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