OLIVIA SCHAFFER
Avon,Ohio
Summary
Healthcare administrative professional with experience supporting patient-facing office operations, scheduling, insurance benefits verification, phone coverage, patient records, and front desk workflows. Skilled at greeting high patient volume, managing calls, maintaining accurate files, and helping patients navigate appointments and insurance details. Background includes chiropractic office support, pharmacy, and long-term care environments, with a strong interest in healthcare administration, patient access, and revenue cycle support.
Overview
7
7
years of professional experience
Work History
Office Assistant
Power of Life Chiropractic
Rocky River, OH
02.2023 - 03.2024
- Greeted approximately 40 patients daily with warmth and genuine care in a busy clinical environment.
- Answered 30+ incoming calls daily and accurately recorded messages for follow-up communication.
- Managed over 500 client files daily by maintaining both electronic and physical filing systems using Microsoft Word and Excel.
- Prepared over 20 emails, 30 invoices, and various reports using Microsoft Word and Excel, ensuring timely communication and accurate documentation.
- Verified insurance benefits for 50+ patients monthly, ensuring accurate coverage for prescriptions and reducing claim processing times.
- Contacted insurance companies to clarify eligibility, coverage, or rejected verification results.
- Resolved issues with denied or incomplete insurance information to facilitate processing.
- Faxed, copied, and scanned an average of 50 patient documents daily, verifying accuracy to ensure timely processing in the office.
- Managed patient scheduling efficiently using EZBIS chiropractic software.
- Collected copays, balances, or patient payments at check-in or check-out.
- Explained insurance benefits, copays, coinsurance, or balances to patients.
- Updated patient demographics, insurance details, or billing information in the system.
- Tracked inventory levels of office supplies, restocking 50+ items weekly to ensure continuous availability.
- Confirmed insurance eligibility by utilizing online portals and payer websites.
Pharmacy Technician
Buderer Drug Company
Avon, OH
09.2022 - 02.2023
- Accurately calculated dosages for compounding and dispensed over 100 prescriptions weekly, ensuring all labels met strict pharmacy standards.
- Stocked and labeled medications accurately while dispensing over 100 prescriptions weekly and maintaining organized inventory records.
- Managed inventory by ordering and stocking an average of 100+ medications and supplies, ensuring accurate stock levels for daily pharmacy operations.
- Answered 30+ incoming calls daily and recorded detailed messages for follow-up communication with clients.
Sales Associate- Seasonal
Bay Point Resort
Marblehead, OH
05.2022 - 08.2022
- Processed checkout for 100+ members daily, ensuring efficient transactions and member satisfaction.
- Operated cash register, efficiently processing 100+ customer transactions daily to maintain workflow.
- Processed an average of 100+ customer payments daily using a point-of-sale system.
Dietary Aide
The Welsh Home
Rocky River, OH
06.2018 - 12.2021
- Strictly adhered to the dietary guidelines for meal preparation, enhancing the nutritional quality of meals served to over 50 residents.
- Served meals to 50+ residents daily while adhering to specific dietary restrictions and schedules.
- Collaborated with a team of 10 professionals in monthly meetings to review nutrition and pharmacy protocols and develop targeted patient care strategies, resulting in a 15% increase in patient satisfaction scores.
- Conducted daily inspections of kitchen areas and maintained food sanitation standards to comply with local health regulations.
Front House Sales Associate
Panera Bread
Avon, OH
06.2017 - 06.2018
- Processed transactions on cash register, managing 100+ customer purchases daily to ensure smooth operations in fast-paced retail environment.
- Presented insights on sales strategies during monthly Bread Bash meetings, contributing to a 15% increase in seasonal product promotions.
Education
Bachelor of Science - Health Science and Health Care Management
Cleveland State University
Cleveland, OH05-2025
Associate of Arts and Science -
Lorain County Community College
Elyria, OH12-2021
Skills
- Medical Office Experience
- Insurance and Billing Verification
- Patient Scheduling
- Patient File Experience
- EHR/ HIPAA
- Medical Terminology
- High-Volume Phone Communication
- Microsoft Word and Excel
- Word Processing
- Payment/ POS Transaction
- Typing
- Problem Solving
- Professionalism
- Behavioral Health Office Support
- Coverage and Benefit Communication
Timeline
Office Assistant
Power of Life Chiropractic
02.2023 - 03.2024
Pharmacy Technician
Buderer Drug Company
09.2022 - 02.2023
Sales Associate- Seasonal
Bay Point Resort
05.2022 - 08.2022
Dietary Aide
The Welsh Home
06.2018 - 12.2021
Front House Sales Associate
Panera Bread
06.2017 - 06.2018
Bachelor of Science - Health Science and Health Care Management
Cleveland State University
Associate of Arts and Science -
Lorain County Community College