Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Olivia Schilling

Fallon,NV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Key Holder Supervisor

Knickers Lingerie
04.2018 - 03.2020
  • Completed store opening and closing procedures.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Managed inventory effectively, maintaining optimal stock levels for seamless business operations.

Store Supervisor

Brooks Brothers
09.2016 - 04.2018
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.

DeckHand, Manifest Keeper

Nerka Transport
05.2016 - 08.2016
  • Streamlined manifest processing by implementing efficient data entry techniques and attention to detail.
  • Reduced discrepancies in shipment records by cross-referencing manifests against bills of lading and other documentation.Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
  • Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
  • Contributed to efficient operations by maintaining a clean and organized deck environment.
  • Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.


Front Desk Receptionist

Dental Derby
05.2014 - 05.2016
  • Enhanced patient experience by providing a welcoming and efficient front desk service.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.
  • Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
  • Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
  • Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.

Education

Creative Writing -

Liberty University

Associate of Arts - Fashion Design

San Diego Mesa
San Diego, CA

High School -

Fides Spes Et Verum Academy
Carthage, NC
01.2015

Skills

Store operations

Product ordering

Employee Scheduling

Training and mentoring

80 wpm Typing Speed

Microsoft Word

Customer service excellence

Empathy and patience

Stress Tolerance

Additional Information

NC State License

#000039870836

Timeline

Key Holder Supervisor

Knickers Lingerie
04.2018 - 03.2020

Store Supervisor

Brooks Brothers
09.2016 - 04.2018

DeckHand, Manifest Keeper

Nerka Transport
05.2016 - 08.2016

Front Desk Receptionist

Dental Derby
05.2014 - 05.2016

Creative Writing -

Liberty University

Associate of Arts - Fashion Design

San Diego Mesa

High School -

Fides Spes Et Verum Academy

Similar Profiles

CREATE PROFILE
Olivia Schilling