Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Searcy

Spartanburg,SC

Summary

Dynamic Customer Service Representative with a proven track record at Hub City Scoops, excelling in active listening and critical thinking. Enhanced customer loyalty through empathetic complaint resolution and efficient transaction handling. Recognized for improving service quality and fostering strong client relationships, contributing to increased retention rates.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hub City Scoops
Spartanburg, SC
03.2022 - 09.2023
  • Assisted customers with inquiries and resolved issues promptly.
  • Learned company products and services to provide informed support.
  • Handled customer transactions efficiently and accurately.
  • Collaborated with team members to enhance service delivery processes.
  • Provided feedback on common customer concerns to improve service quality.
  • Maintained a positive demeanor while managing high call volumes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed party playing & set of events and provided customer service to all guests.

Education

Certified Cosmetologist - Application Of Enhancement Treatments For Hair

Kenneth Shuler
Spartanburg, SC
11.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Hub City Scoops
03.2022 - 09.2023

Certified Cosmetologist - Application Of Enhancement Treatments For Hair

Kenneth Shuler