Olivia Sero
Canton,NY
Summary
Detail-oriented individual experienced in social environments. Skilled in providing first aid, enforcing rules, and working with children. Possesses excellent communication, problem-solving, and conflict resolution skills.
Diligent with background in customer service. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lazy Cat Lounge and Cafe
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Maintained accurate cash drawer, ensuring compliance with financial procedures.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Campground Employee
Brookfield Renewable
05.2024 - 07.2025
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Worked with coworkers to complete tasks.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Reading Tutor
Henry Hudson School #28
11.2023 - 01.2024
- Assessed students' progress, identified areas of improvement, and developed individualized plans for success.
- Organized small group activities that focused on building literacy skills through fun educational games.
- Adapted instruction according to individual learners' needs.
- Provided one-on-one tutoring sessions for struggling readers or those needing extra support.
Lifeguard
Taylor Park Beach
06.2021 - 09.2023
- Enforced pool and open water rules among swimmers and patrons in order to maintain safe swimming conditions.
- Developed strong working relationships with other employees and general public.
- Communicated effectively with fellow employees and patrons.
- Remained calm and poised during periods of stress or when dealing with difficult people.
- Developed strong interpersonal and problem solving skills through customer service experience.
- Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment.
- Utilized excellent communication, organizational and time management skills while maintaining safety standards.
- Assisted with swim lessons and special activities to increase patron engagement.
Education
Bachelor of Arts (B.A.) - Criminology Candidate
St. John Fisher College
Rochester, NY, US05-2027
High School Diploma - undefined
Hugh C. Williams Senior High School
Canton, NY06.2023
Skills
- Patron Support
- Team Collaboration
- Swimming Lessons
- Public Interaction
- People Skills
- Mentoring
Certification
CPR Certified
Languages
American Sign Language
Limited Working
Timeline
Customer Service Cashier
Lazy Cat Lounge and Cafe
10.2024 - Current
Campground Employee
Brookfield Renewable
05.2024 - 07.2025
Reading Tutor
Henry Hudson School #28
11.2023 - 01.2024
Lifeguard
Taylor Park Beach
06.2021 - 09.2023
High School Diploma - undefined
Hugh C. Williams Senior High School
Bachelor of Arts (B.A.) - Criminology Candidate
St. John Fisher College