Olivia Shankus
Monroe,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
1
1
year of professional experience
Work History
Wait Staff Member
Monroe Pizza and Tavern
Monroe, GA
02.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using POS system.
- Served food and beverages to guests while ensuring satisfaction.
- Maintained cleanliness and organization of dining area and tables.
- Assisted kitchen staff with food preparation during busy shifts.
- Managed cash transactions and processed payments accurately.
Answering Service Operator
Paul’s Heating and Air
Monroe, GA
10.2025 - 02.2026
- Answered incoming calls for heating and air conditioning services efficiently.
- Provided accurate information to customers about service options and pricing.
- Managed appointment scheduling for technicians and service visits effectively.
- Maintained detailed records of customer inquiries and service requests promptly.
- Maintained excellent customer satisfaction through polite, calm demeanor.
Education
Monroe Area High School
Monroe, GASkills
- Food safety
- Customer service
- Appointment scheduling
- Time management
- Problem solving
- Communication skills
Timeline
Answering Service Operator
Paul’s Heating and Air
10.2025 - 02.2026
Wait Staff Member
Monroe Pizza and Tavern
02.2025 - Current
Monroe Area High School