Olivia Shields
Conroe,TX
Summary
Customer service and operations professional experienced in schedule coordination, high-volume phone support, customer issue resolution, recordkeeping, and administrative support. Organized and dependable with a proven ability to manage changing priorities, communicate professionally, and keep daily operations on schedule.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Location Manager
AVR Vanpool
Houston, TX
04.2024 - Current
- Coordinated transportation, equipment, crew accommodations, and parking arrangements, minimizing delays and enhancing operational efficiency.
- Managed multiple priorities, deadlines, payroll, AP/AR, compliance tracking, and administrative records to ensure smooth operational processes.
- Coordinated daily transportation operations and service needs, providing customer-focused support to enhance service delivery.
- Communicate with customers and employees regarding schedules, questions, and service concerns.
Fleet Maintenance Coordinator
Hiland Dairy Foods
Conroe, TX
02.2023 - 04.2024
- Coordinated maintenance schedules and monitored service requirements to ensure optimal fleet vehicle performance.
- Maintained accurate records and followed up on service needs, effectively communicating schedule changes to stakeholders.
- Created daily and weekly reports, auditing records to identify and correct discrepancies for improved accuracy.
Logistics Coordinator
Auto Driveaway
Houston, TX
11.2021 - 02.2023
- Coordinated transportation schedules and adjusted plans to meet dynamic customer and operational needs.
- Communicated delivery schedules and service requirements, ensuring alignment between customers and team members.
- Managed documentation and data collection, addressing unexpected scheduling disruptions with effective solutions.
Customer Service Specialist
Dupure
Houston, TX
01.2019 - 10.2021
- Managed high volume of customer calls, ensuring minimal wait times for enhanced customer satisfaction.
- Resolved customer complaints through effective troubleshooting and resolution procedures, improving overall customer experience.
- Assisted customers by answering inquiries via phone and reception while performing data entry and document filing efficiently.
Assistant Manager
Walmart
The Woodlands, TX
11.2011 - 12.2018
- Created and updated employee schedules to align staffing levels with workload demands, ensuring optimal coverage.
- Addressed customer complaints promptly and professionally, enhancing customer satisfaction and loyalty.
- Trained and onboarded employees, communicated assignments, and supported daily operations to foster a collaborative work environment.
Education
Welding Technology Certificate -
Tulsa Welding School
01.2019 - 08.2019
High School Diploma -
Montgomery High School
Montgomery, TX 08.2007 - 06.2011
Class B CDL -
CDL
Montgomery, TXSkills
- Customer Service
- Scheduling & Coordination
- Appointment Support
- High-Volume Calls
- Customer Issue Resolution
- Calendar/Schedule Management
- Data Entry & Records
- Problem Solving
Timeline
Location Manager
AVR Vanpool
04.2024 - Current
Fleet Maintenance Coordinator
Hiland Dairy Foods
02.2023 - 04.2024
Logistics Coordinator
Auto Driveaway
11.2021 - 02.2023
Customer Service Specialist
Dupure
01.2019 - 10.2021
Welding Technology Certificate -
Tulsa Welding School
01.2019 - 08.2019
Assistant Manager
Walmart
11.2011 - 12.2018
High School Diploma -
Montgomery High School
08.2007 - 06.2011
Class B CDL -
CDL