Olivia Silk
Grayling,MI
Summary
Shift Manager at McDonald’s with extensive experience in staff supervision and training. Demonstrated expertise in cash management and service optimization, leading to improved customer satisfaction through effective complaint resolution. Strong collaboration skills and focus on operational excellence resulted in enhanced workforce productivity during peak hours.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Grayling, Michigan
10.2022 - Current
- Supervised team members during shifts to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Scheduled shift assignments to optimize workforce productivity during peak hours.
- Coordinated with kitchen staff to streamline food preparation processes and reduce wait times.
- Managed daily cash intake by counting out registers and tabulating profits.
Housekeeper
Days Inn Hotel
Grayling, Michigan
07.2021 - 12.2021
- Cleaned guest rooms and common areas to maintain hotel standards.
- Collaborated with team members to complete cleaning tasks efficiently.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
Greenhouse Worker
Grayling Greenhouse & Allen’s Produce
Grayling, Michigan
05.2021 - 07.2021
- Assisted in planting, watering, and harvesting produce on a daily basis.
- Maintained cleanliness and organization of greenhouse facilities and tools.
- Collaborated with team members to streamline greenhouse operations effectively.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Sold and delivered plants and flowers to customers.
- Managed cash register operations, including cash handling and reconciliation.
Education
High School Diploma -
Grayling High School
Grayling, MI06-2023
Skills
- Staff supervision
- Employee training
- Shift scheduling
- Cash management
- Customer complaint resolution
- Service delivery optimization
- Team collaboration
- Performance feedback
- Time management
- Customer service focus
- Shift leadership
Timeline
Shift Manager
McDonald's
10.2022 - Current
Housekeeper
Days Inn Hotel
07.2021 - 12.2021
Greenhouse Worker
Grayling Greenhouse & Allen’s Produce
05.2021 - 07.2021
High School Diploma -
Grayling High School