Olivia Simonson
Seattle,WA
Summary
Diligent and detail-oriented server with 5 years of experience in providing exceptional customer service and managing high-volume tables. Proficient in food preparation, inventory management, and plating. Possess strong product knowledge and organizational skills. Currently pursuing a Bachelor's degree in Political Science.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
George's Restaurant Kirkland
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
FOH Support Staff/ Server
Pizza Bank Restaurant
05.2019 - 05.2023
- Trained to work shifts at every position front of house
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
Bachelor of Arts - Political Science
Washington State University
Pullman, WA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Menu memorization
- Food running
- Liquor, wine, and food service
- POS operation
- Reliability
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Excellent communication
Certification
MAST Permit
July 2021 to August 2026
March 2023 to March 2025
Timeline
Server
George's Restaurant Kirkland
05.2023 - 09.2023
FOH Support Staff/ Server
Pizza Bank Restaurant
05.2019 - 05.2023
MAST Permit
July 2021 to August 2026
March 2023 to March 2025
Bachelor of Arts - Political Science
Washington State University
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