Olivia Smith
MI
Summary
Dynamic and results-oriented professional with a combined total of 5 years of extensive experience in management, staff leadership, and community engagement. 10-year Verifiable track record of delivering projects on time and within budget. Seeking a challenging role in program management where I can leverage my expertise in implementing and managing youth programs, fostering strategic partnerships, and providing mentorship to drive organizational success and positively impact the community.
Overview
8
8
years of professional experience
Work History
Youth Assistant Program Manager
Employment & Training Designs
04.2022 - Current
- Led successful completion of complex process improvement/redesign projects across various functions and departments, ensuring compliance ex: Summer LEO, and DHHS Summer programming. work-based training, talent tours, and more
- Tracked performance metrics, for marketing, tutoring, employment and prepared reports, and aide with assisted with procedure development for each
- Conduct motivating, creative, and interactive training sessions, integrating techniques to enhance learning experience and maximize retention
- Conduct investigations and resolve workplace issues, maintaining confidentiality and impartiality
- Collaborate with Macomb/St Clair County Michigan Rehabilitation Services to Implement initiatives to ensure accessibility and accommodation for clients/employees with disabilities
Lead Career Development Facilitator
Employment & Training Designs
04.2019 - 03.2020
- Review and authorize eligibility documents while managing office budgets in alignment with program objectives
- Collaborate with clients to ensure timely submission of all eligibility documents for accurate WIOA youth registration
- Assist participants in formulating personalized action plans, incorporating strategic steps to attain academic and employment objectives
- Continuously monitor clients' progress throughout the program duration, maintaining regular communication to offer guidance and address any ongoing barriers hindering employment sustainability
- Conducted training courses for [Number]+ management support staff to enhance understanding of industry best practices and company protocols
Office Manager
Asbury Park Services
02.2016 - 04.2019
- Managed and oversaw every stage of construction projects lifecycle, encompassing design, procurement, construction, and closeout, with meticulous planning, execution, and monitoring
- Ensured legal contracts were complete and accurately filled out
- Conducted performance reviews for direct reports
- Coached, developed, trained, and managed direct reports; approved and submitted timesheets and staff evaluations
Education
Associate in Liberal Arts -
Macomb Community College
Clinton TwpBachelors - (Pending)
Central Michigan University Center
Clinton Township, MICertificate of Completion -
Leading From The Middle
Michigan Works! Association October 202310.2023
Certificate of Completion -
Youth Mental Health First Aid
National Council For Mental Wellbeing10.2022
Facilitating Career Development Certification -
National Career Development Association of Southfield, MI
Southfield, MI07.2019
Skills
- Data entry: OMIS, Salesforce, SharePoint, Microsoft Office
- Workforce Compliance and legal knowledge: Child labor, employment law, occupational safety, and more
- Planning: Developing a roadmap to guide project, including timelines, tasks, and resource allocation
- Collaboration: coordinated with cross-functional teams to promote a culture of inclusion
Affiliations
- Michigan Works! Diversity, Equity, and Inclusion Leadership Committee Member
- The City of Sterling Heights African American Coalition
- Michigan Works Youth Program Disability Liaison
Timeline
Youth Assistant Program Manager
Employment & Training Designs
04.2022 - Current
Lead Career Development Facilitator
Employment & Training Designs
04.2019 - 03.2020
Office Manager
Asbury Park Services
02.2016 - 04.2019
Associate in Liberal Arts -
Macomb Community College
Bachelors - (Pending)
Central Michigan University Center
Certificate of Completion -
Leading From The Middle
Certificate of Completion -
Youth Mental Health First Aid
Facilitating Career Development Certification -
National Career Development Association of Southfield, MI
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