Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Smith

Charlotte,USA

Summary

I'm Experienced in fast-paced customer service environments with a strong background in hospitality and guest relations. Worked at Green Brothers Juice Company for three years, providing friendly, efficient service and building strong relationships with regular customers. Gained valuable experience in multitasking, operating under pressure, and maintaining a positive attitude during busy shifts. Most recently worked as a hostess at Dresslers, where I managed guest flow, handled high-volume weekend nights, and ensured smooth seating and customer satisfaction while working approximately 20 hours a week. Proven ability to thrive in team settings and deliver excellent service in high-energy environments.

Overview

3
3
years of professional experience

Work History

Hostess

Dresslers
Charlotte, USA
02.2024 - 09.2024
  • Greeted guests, ensured smooth seating, enhanced dining efficiency, improved guest satisfaction.
  • Managed reservations, optimized table turnover, utilized communication skills, boosted service quality.
  • Assisted in event coordination, facilitated team collaboration, resolved guest issues, elevated experiences.

Front of House Employee

Green Brothers Juice Company
Charlotte, USA
11.2021 - 12.2023
  • Manage customer service, ensuring satisfaction and retention through personalized interactions.
  • Train new staff, enhancing team efficiency and reducing onboarding time by 12%.
  • Coordinate front-end operations, ensuring seamless service during peak hours.
  • Resolve customer complaints swiftly, boosting positive feedback and repeat business.
  • Prepare smoothies and açaí bowls, restock fridges, and cut fruit efficiently.

Education

Business -

Cape Fear Community College
Wilmington, NC
05.2025

Skills

  • Customer Engagement
  • Conflict Resolution
  • Problem Solving
  • Operational Efficiency
  • Staff Training
  • Guest Experience
  • Communication Skills

Timeline

Hostess

Dresslers
02.2024 - 09.2024

Front of House Employee

Green Brothers Juice Company
11.2021 - 12.2023

Business -

Cape Fear Community College
Olivia Smith