Olivia Smith
Mercersburg,Pennsylvania
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
PhoenixColor/Lakeside
Hagerstown, MD
03.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Finishing Machine Operator
PhoenixColor
Hagerstown, MD
08.2023 - 03.2024
- Maintained efficient production flow by ensuring proper machine calibration and timely material loading.
- Improved product quality by monitoring machine settings and adjusting as needed.
- Increased overall efficiency through proactive troubleshooting and swift resolution of machine issues.
- Collaborated with team members for smooth production processes, resulting in consistently meeting project deadlines.
- Reduced waste materials by closely monitoring machine operations and performing regular maintenance checks.
- Ensured a safe working environment with strict adherence to safety guidelines and protocols.
Quality Assurance Analyst
Hadley Farms Bakery
Smithsburg, MD
08.2020 - 03.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Education
Nutrition
College of The Sequoias
Visalia, CAGraduate Certificate - General Studies
Woodlake High School
Woodlake, CA04.2013
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Quality assurance
- Design support
- Documentation
- Customer service
- Microsoft outlook, word, and Excel
- Work prioritization
- Meticulous attention to detail
- Problem-solving
- Administrative support
- Product knowledge
- Research and due diligence
Timeline
Customer Service Coordinator
PhoenixColor/Lakeside
03.2024 - Current
Finishing Machine Operator
PhoenixColor
08.2023 - 03.2024
Quality Assurance Analyst
Hadley Farms Bakery
08.2020 - 03.2023
Nutrition
College of The Sequoias
Graduate Certificate - General Studies
Woodlake High School