Olivia Smith
Toledo,OH
Summary
Accurate and dedicated Pharmacy Technician with strong skills in customer service, compliance, and medication preparation. Committed to maintaining high standards in patient care and safety.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walmart
Toledo, OH
07.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Operated pharmacy software to process prescriptions and manage patient records.
- Handled customer inquiries and resolved issues with professionalism.
- Ensured compliance with safety standards and pharmacy regulations consistently.
- Supported team members by training new staff on processes and procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Education
High School Diploma -
Whitmer High School
Toledo, OH04-2024
Some College (No Degree) - Nursing
University of Toledo
Toledo, OH06-2026
Skills
- Customer service
- Medication preparation
- Pharmacy software
- Team collaboration
- Inventory management
- Regulatory compliance
- Data entry
- Medical terminology
- Pharmacology
- Health education
- Advanced math skills
- Drug safety
- Labeling accuracy
- Verifying orders
- FDA compliance
- Stocking shelves
- Confidentiality and HIPAA
- Medicare and medicaid process
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Troubleshooting malfunctioning equipment
- Labeling prescriptions
- Drug classification
- Patient confidentiality
- New hire onboarding
- Processing payments
- Resolving customer issues
Timeline
Pharmacy Technician
Walmart
07.2025 - Current
High School Diploma -
Whitmer High School
Some College (No Degree) - Nursing
University of Toledo