Olivia Snider
Houston
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress Lead
WON
05.2021 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
KP LLC
01.2021 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Receptionist
CCP Corrugated
09.2016 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Klein High School
Spring, TX12-2016
High School Diploma -
Texas Challenge Academy
Eagle Lake, TX12-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collabor
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Organization skills
- Telephone skills
- Data entry
- Customer/Client relations
Certification
- ServSafe Food Handler's Certification
Timeline
Waitress Lead
WON
05.2021 - 01.2025
Waitress
KP LLC
01.2021 - 05.2024
Receptionist
CCP Corrugated
09.2016 - 03.2019
- ServSafe Food Handler's Certification
High School Diploma -
Klein High School
High School Diploma -
Texas Challenge Academy
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