Olivia Sotelo
Procurement Specialist
Reno,NV
Summary
Experienced professional in repair and maintenance, facilities management, and procurement. Successfully managed large portfolios of locations and effectively coordinated with vendors to ensure operational efficiency. Proficient in project management, process improvement, and regulatory compliance. Committed to upholding high standards in facility operations and delivering cost-effective solutions.
Overview
4
4
years of professional experience
Work History
Procurement Specialist
Cambridge Spa Group/PCRK Group
Reno, Nevada
11.2023 - 12.2024
- Oversaw repair and maintenance for 131 stores, coordinating with at least three standard vendors (electrical, plumbing, HVAC) per store
- Provided solutions for standard issues within 48 hours and emergencies within 24 hours
- Managed vendor onboarding and ensured all building and operational permits and licenses were up-to-date
- Maintained detailed project tracking using Excel and Microsoft Teams, ensuring transparency and efficiency
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Collaborated with accounting and operations teams to streamline processes and resolve issues promptly
- Utilized Ramp for invoice record-keeping and financial compliance
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Coordinated major projects such as mold remediation and roof repair, ensuring minimal disruption to operations
Inventory Clerk
Cambridge Spa Group/PCRK Group
Reno, Nevada
01.2022 - 11.2023
- Managed and audited inventory processes across 70+ clinics, reducing discrepancies by over 30%
- Optimized inventory workflows, achieving significant cost reductions and operational efficiencies
- Developed and maintained comprehensive reporting systems for better inventory oversight
- Fostered collaboration with accounting and clinic teams to ensure accurate financial reporting
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
General Manager
Cambridge Spa Group/PCRK Group
Reno, NV
07.2021 - 01.2022
- Directed daily operations, facility maintenance, and regulatory compliance for a high-performing spa location
- Implemented growth strategies, boosting profitability by 15% within six months
- Led a team of 20 staff members, fostering a culture of excellence and collaboration
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant General Manager
Cambridge Spa Group/PCRK Group
Reno, Nevada
10.2020 - 07.2021
- Streamlined operations, including scheduling and inventory management, for improved client experiences
- Exceeded sales targets for membership and service upgrades through strategic initiatives
- Enhanced customer satisfaction by resolving escalated service issues promptly
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled cash accurately and prepared deposits.
Education
National Registry Emergency Medical Technician -
Sierra College
Rocklin, CA 01.2018 - 05.2018
Skills
Repair and Maintenance Coordination
Facilities Management
Vendor Relationship Management
Project Management & Coordination
Budget Monitoring & Cost Control
Regulatory Compliance & Licensing
Process Improvement & Optimization
Microsoft Suite (Excel, Teams, Outlook)
Invoice Tracking with Ramp
Stakeholder Collaboration
Emergency Response Management
Price negotiation
Purchasing processes
Purchasing strategies
Timeline
Procurement Specialist
Cambridge Spa Group/PCRK Group
11.2023 - 12.2024
Inventory Clerk
Cambridge Spa Group/PCRK Group
01.2022 - 11.2023
General Manager
Cambridge Spa Group/PCRK Group
07.2021 - 01.2022
Assistant General Manager
Cambridge Spa Group/PCRK Group
10.2020 - 07.2021
National Registry Emergency Medical Technician -
Sierra College
01.2018 - 05.2018
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