Olivia Speck
Gainesville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Gainesville-Alachua County Association of Realtors
Gainesville, Florida
07.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated pick-up and delivery of express mail services.
State Executive Leadership
Florida Thespians
08.2022 - 03.2023
- Coordinated theater events and workshops for students across Florida.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Participated in promotional events, representing the Florida Thespians to attract audiences and build community ties.
- Monitored exits and entrances ensuring no unauthorized personnel accessed restricted areas.
- Monitored audience behavior to maintain a safe and enjoyable environment.
- Loaded and unloaded equipment from trucks.
- Assisted in entry for special guests and performers.
Education
High School Diploma -
Citrus High School
Inverness, FL05-2023
Some College (No Degree) - Zoology
Santa Fe College
Gainesville, FLAcademy of Environmental Science
Crystal River, FLSkills
- Customer service
- Call handling
- Data entry
- Document organization
- Communication skills
- Payment processing
- Mail handling
- Time management
- Animal handling
- Basic animal nutrition
- Careful restraint
- Cleaning and sanitizing
- Follow-up calls
- Proficient in Canva
- Proficient in Adobe software
Certification
- SCUBA Certified
Timeline
Receptionist
Gainesville-Alachua County Association of Realtors
07.2023 - Current
State Executive Leadership
Florida Thespians
08.2022 - 03.2023
High School Diploma -
Citrus High School
Some College (No Degree) - Zoology
Santa Fe College
Academy of Environmental Science