Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Spencer

West Palm Beach

Summary

Dedicated Shift Lead known for strong problem-solving and task prioritization skills. Successfully trained and mentored new employees, contributing to a collaborative work environment and improved service quality.

Overview

4
4
years of professional experience

Work History

Waitress Supervisor

Hayashi Japanese Restaurant
08.2025 - 03.2026
  • Directed food presentation and plating to enhance overall visual attractiveness.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Monitored food preparation, production, and plating for quality control.

Shift Lead

Souvlaki Fast
02.2022 - 11.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Trained and mentored new employees to maximize team performance.
  • Supported store management in maintaining service excellence and quality throughout daily operations.

Education

Psychology

Palm Beach State College
West Palm Beach, FL
04-2027

Skills

  • Sales promotion
  • Complaint handling
  • Waiting tables
  • Strong leadership
  • Recruitment
  • Cash handling
  • Excellent communication
  • Worker training
  • Task prioritization
  • Staff training
  • Sanitizing
  • Customer service
  • Team collaboration

Timeline

Waitress Supervisor

Hayashi Japanese Restaurant
08.2025 - 03.2026

Shift Lead

Souvlaki Fast
02.2022 - 11.2025

Psychology

Palm Beach State College
Olivia Spencer