OLIVIA STARK
Saratoga,WY
Summary
Seeking to continue professional growth in hospitality management. Problem-solving, competitive, and eager Restaurant General Manager with high volume hotel experience and Luxury Brand Standards. Qualified in business acumen, communication, and marketing property amenities. Focused on systems and processes. Dedicated to the guest experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RESTAURANT GENERAL MANAGER
Brush Creek Ranch
05.2023 - Current
- Oversee daily Food & Beverage operations at Trailhead Lodge, Pioneer Kitchen, and Cheyenne Club with a team of two Restaurant Managers, twenty servers, and six bartenders
- Created Shelf to Sheet Order Guides, Training Manuals, Server Certifications, and Scenography Binders
- Ensure successful execution of BEOs
- Conduct Shifts according to White Lodging Way including daily Line Checks and Master Walks
- Currently manage payroll for all associates FOH and BOH
- Privy in ChromeRiver invoicing and property checkbook
- Attend biweekly P&L Review and speak to department's performance
- Currently enrolled in BarSmarts Bartending Certifications to continue to develop my knowledge of Wine and Spirits.
FRONT DESK MANAGER
JW Marriott
04.2022 - 05.2023
- Led a team of 56 associates to succeed every day in their roles
- Our Front Office Department oversaw Front Desk, At Your Service Phone Operation, Rooms Control, Concierge, and the JW Executive Lounge
- Orchestrated a 1012 room, convention based property by balancing the importance of both Guest Service Satisfaction and Revenue Management
- Came into the role well-versed in scheduling, payroll, and labor critique
- Owned these swim lanes immediately to lighten the load of the FOM
- Grew a lot in these areas as I overcame the challenges of championing these tasks on a much larger scale
- Responsibilities grew and changed a lot over the course of the year to more P&L and Rev-Gen exposure.
FRONT DESK MANAGER
Le Meridien AC Downtown Denver
05.2019 - 04.2022
- Increased customer service and GSS ratings along with other review platforms through personable service and changes in recruiting, onboarding, and training
- Used constant discussion and incentives to drive our scores and reach our goals
- Managed scheduling, labor critique, and payroll
- Created checklists for AM, PM, and Night Audit
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Built lasting relationships with my associates that built trust and a culture of a positive work environment.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Gordon College
Boston, MA05.2019
HIGH SCHOOL DIPLOMA -
Arvada West High School
Arvada, COSkills
- FOSSE
- LightSpeed
- FSPMS
- MICROS
- EMC/Reporting Analytics
Certification
- $52,000 sold in FPG Upsell Revenue in 2021 as Front Desk Agent
(Le Meridien/AC)
- 8 Perfect Sells executed in 2023 as Front Desk Manager. Property had not seen 1012 room perfect sell since 2019
(JW Marriott)
- Increased F&B Guest Survey Scores. Scored 6.9/10 YTD in 2023. Scored 9.6/10 YTD in 2024
(Brush Creek Ranch)
CERTIFICATIONS
- Certified White Lodging Manager on Duty 2021
- Certification of Completion, White Lodging Leadership Development Series 2022
- Certification of Completion, White Lodging Food & Beverage Train the Trainer 2023
Timeline
RESTAURANT GENERAL MANAGER
Brush Creek Ranch
05.2023 - Current
FRONT DESK MANAGER
JW Marriott
04.2022 - 05.2023
FRONT DESK MANAGER
Le Meridien AC Downtown Denver
05.2019 - 04.2022
- $52,000 sold in FPG Upsell Revenue in 2021 as Front Desk Agent
(Le Meridien/AC)
- 8 Perfect Sells executed in 2023 as Front Desk Manager. Property had not seen 1012 room perfect sell since 2019
(JW Marriott)
- Increased F&B Guest Survey Scores. Scored 6.9/10 YTD in 2023. Scored 9.6/10 YTD in 2024
(Brush Creek Ranch)
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Gordon College
HIGH SCHOOL DIPLOMA -
Arvada West High School
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