Olivia Stevens
Lexington,SC
Summary
Dynamic leader with a proven track record at Chick-fil-A, specializing in coaching teams to achieve operational excellence. Expertise in conflict resolution and customer service, resulting in enhanced guest experiences. Achieved a 20% improvement in team efficiency through meticulous attention to detail and quality control. Committed to fostering a collaborative and positive work environment.
Overview
5
5
years of professional experience
Work History
Team Lead
Chick-fil-A
Red Bank, SC
03.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
Catering Server
Southern Way Catering
Columbia, SC
01.2021 - 05.2021
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Server
Hwy 55 Burgers Shakes & Fries
Red Bank, SC
10.2020 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - Elementary Education
Midlands Technical College
West Columbia, SCSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Operations management
Timeline
Team Lead
Chick-fil-A
03.2022 - Current
Catering Server
Southern Way Catering
01.2021 - 05.2021
Server
Hwy 55 Burgers Shakes & Fries
10.2020 - 12.2020
High School Diploma - Elementary Education
Midlands Technical College