Olivia Stewart
Palm Bay
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, honed at Publix Supermarkets Store. Excelled in payment processing and customer service excellence, driving satisfaction and efficiency. Proven ability in staff education and complaint handling, contributing to a positive and productive work environment. Skilled at fostering customer relationships and improving service delivery.
Overview
6
6
years of professional experience
Work History
Bank Teller
Space Coast Credit Union
Melbourne
03.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and loan applications.
- Maintained cash drawer accuracy during daily balancing procedures.
- Supported branch goals by promoting special offers and initiatives.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
Customer Service Clerk
Publix Supermarkets Store
Melbourne
01.2021 - 07.2025
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
- Uphold stringent bank standards for loans, money handling, and legal considerations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Longhorn Steakhouse
West Melbourne
07.2023 - 12.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Fountains Of Melbourne
Melbourne
09.2020 - 02.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Orangetheory Fitness
Melbourne
09.2020 - 01.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Cocoa, FL05-2026
Associate of Arts - Computer And Information Sciences
Eastern Florida State College
Cocoa, FL12-2022
High School Diploma -
Palm Bay Magnet High School
Melbourne05-2021
Skills
- Payment processing
- Record preparation
- Customer service excellence
- Product knowledge
- Complaint handling
- Records management
- Sales closing
- Refunds processing
- Merchandise upselling
- Staff education and training
- Customer education
- Proofreading
Hobbies and Interests
- Avid Reader
- Gardening
- Gym Workouts
- Volunteering
Timeline
Bank Teller
Space Coast Credit Union
03.2025 - Current
Waitress
Longhorn Steakhouse
07.2023 - 12.2023
Customer Service Clerk
Publix Supermarkets Store
01.2021 - 07.2025
Server
The Fountains Of Melbourne
09.2020 - 02.2021
Front Desk Receptionist
Orangetheory Fitness
09.2020 - 01.2021
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Associate of Arts - Computer And Information Sciences
Eastern Florida State College
High School Diploma -
Palm Bay Magnet High School