Olivia Stuart
Summary
Implementation and account management professional with 5+ years of experience managing enterprise customer relationships, leading technology onboarding initiatives, and delivering supply chain solutions that improve operational performance. Proven success managing a $19M–$24M customer portfolio, partnering with cross-functional teams, and guiding customers through the adoption of EDI-enabled workflows and shipment visibility platforms. Passionate about translating complex technical solutions into measurable business outcomes while building long-term customer relationships.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Spot Freight
Indianapolis
04.2022 - Current
- Manage complex EDI-enabled customer workflows, ensuring accurate data exchange between enterprise customers, carriers and internal operations while supporting successful adoption of shipment visibility
- Re-engaged dormant accounts by leveraging CRM data, shipping trends and market insights to identify new revenue opportunities and strengthen long-term relationships
- Serve as a trusted advisor by helping customers optimize freight operations through market insights, operational recommendations and tailored logistics solutions aligned with their business goals
- Manage customer communications through operational changes, proactively resolving issues and ensuring successful execution against customer commitments
- Partnered with customers to onboard shipment visibility platforms, coordinating internal teams and customer stakeholders to ensure successful implementation, user adoption and operational readiness
Account Manager
Spot Freight
01.2021 - 04.2022
- Prospect and qualify new business opportunities through outbound outreach, relationship development, and consultative discovery conversations
- Operate in a fast-paced, high pressure environment translating complex logistics challenges into clear, outcome-driven solutions
- Maintain disciplined CRM management to track account activity, forecast revenue and improve cross-functional visibility
- Proactively identify customer challenges tied to market trends, capacity shifts, and operational constraints to mitigate risk and maintain performance
Assistant Manager
Designer Shoe Warehouse (DSW)
07.2019 - 01.2021
- Consistently exceeded daily, weekly, and monthly sales targets by driving VIP program adoption and increasing units per transaction through consultative 1:1 customer engagement
- Analyzed daily, weekly, and monthly sales metrics to identify trends and opportunities for enhancing department performance
- Trained and mentored new sales associates, fostering skills development and contributing to sales goal achievement
Education
Bachelor of Arts - Psychology
Indiana University
Bloomington, IN01-2019
Skills
- Enterprise Customer Onboarding
- Implementation & Adoption
- Customer Success
- Cross-Functional Collaboration
- Supply Chain Operations
- EDI Workflows
- Shipment Visibility
- P44, Samsara, Motive & Geotab
Awards
- WHY Spot Winner of the Year 2025, Spot Freight
- Employee of the Year, 2024, Spot Freight
Timeline
Senior Account Executive
Spot Freight
04.2022 - Current
Account Manager
Spot Freight
01.2021 - 04.2022
Assistant Manager
Designer Shoe Warehouse (DSW)
07.2019 - 01.2021
Bachelor of Arts - Psychology
Indiana University