Olivia Thompson
Omaha,NE
Summary
Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Overview
5
5
years of professional experience
Work History
Bartender
Homy Inn
Omaha, Nebraska
09.2022 - Current
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Poured wine, beer and cocktails for patrons.
- Greeted guests with friendliness and professionalism.
- Resolved customer complaints in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Waitress
Texas Roadhouse
Omaha, Nebraska
03.2021 - 07.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
Host
Firebirds Wood Fired Grill
Omaha, Nebraska
05.2020 - 12.2020
- Greeted incoming guests to escort to assigned dining area and present menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Waitress and Host
Stokin Goat
Omaha, NE
03.2020 - 12.2020
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Some College (No Degree) - Business Administration
Creighton University
Omaha, NESome College (No Degree) - Business Administration
Metropolitan Community College
Omaha, NESkills
- Menu knowledge
- Customer service
- Conflict resolution
- Team collaboration
- Wine and food pairing
- Customer engagement
- Time management
- Attention to detail
Timeline
Bartender
Homy Inn
09.2022 - Current
Waitress
Texas Roadhouse
03.2021 - 07.2022
Host
Firebirds Wood Fired Grill
05.2020 - 12.2020
Waitress and Host
Stokin Goat
03.2020 - 12.2020
Some College (No Degree) - Business Administration
Creighton University
Some College (No Degree) - Business Administration
Metropolitan Community College
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