Olivia Thurlemann
San Gabriel,CA
Summary
I am currently a college student, graduating from Cal State LA in May 2026 with a bachelor's in Business Marketing and Administration. With experience in customer service in the restaurant industry, I am seeking a smooth transition to a more stable position that involves working closely with clients in the Pasadena area.
Overview
5
5
years of professional experience
Work History
Server
Din Tai Fung
Arcadia, CA
06.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Resolved conflicts or issues with guests effectively, maintaining high standards of service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Barista
Oink Moo Tea Bar
Pasadena, CA
08.2021 - 04.2022
- Trained and mentored junior baristas in beverage preparation and customer service techniques.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Streamlined workflow for barista team members by implementing effective task delegation.
Cashier
The Habit Burger Grill
Rosemead, CA
06.2021 - 08.2021
- Processed customer transactions efficiently using the point-of-sale system.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Los Angeles, CA05-2026
Associate of Arts - Economics
Pasadena City College
Pasadena, CA05-2023
Associate of Arts - Business Administration
Pasadena City College
Pasadena, CA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
Timeline
Server
Din Tai Fung
06.2022 - Current
Lead Barista
Oink Moo Tea Bar
08.2021 - 04.2022
Cashier
The Habit Burger Grill
06.2021 - 08.2021
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Associate of Arts - Economics
Pasadena City College
Associate of Arts - Business Administration
Pasadena City College