OLIVIA Turner
Deshler,OH
Summary
Friendly, detailed-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards, industry practices and security requirements.
Overview
11
11
years of professional experience
Work History
Patient Registrar
ProMedica Fostoria Community Hospital
07.2023 - Current
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using Software.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Front Desk Coordinator
North American Dental Group, Inc
08.2020 - 11.2022
- Check in each patient timely and efficiently
- Assure temperatures have been taken
- Maintain a clean lobby
- Assist in checking out patients
- Scheduling future appointments
- Collecting copayments and out of pocket amounts
- Reviewing treatment plans with patients
- Add/remove insurance; regularly verified
Scheduler
Mount Carmel Health System Inc.
06.2019 - 06.2020
- Assist patients in checking out
- Scheduling future appointments and tests
- Answering incoming calls from patients and staff
- Outbound calls to patients and staff
- Answering emails in a timely and efficient manner
- Maintaining a clean desk and lobby,
- First line customer service
- Takes payments for credit cards
- Assists customers with online accounts
Claims Specialist/Specialist II
JP Morgan Chase
03.2019 - 06.2019
- Investigate fraud claims
- Mitigate loss for company
- Filed disputes thru VISA
- Take loss as needed
- Reach out to customers for additional information
Call Center Representative/ Specialist
JP Morgan Chase
01.2018 - 03.2019
- Inbound call center
- First line customer service
- Takes payments for credit cards
- Assists customers with online accounts
Debt Collector
Transworld Systems Inc
08.2017 - 12.2017
- Assist customers with delinquent loan accounts
- Inbound and outbound call center
- Educated customer about loan policies
Scheduler
Sutter Health/ Sutter Care at Home
11.2015 - 07.2017
- Complete all clinician’s schedules by 4m daily
- Answer emails
- Answering inbound calls and place outbound calls to fill schedules
Kaiser Customer Service Representative
Apria Healthcare
01.2014 - 11.2015
- Processed orders for customer
- Received “Teammate of the Month”
- Assisted in setting up deliveries
- Answered phone calls and solved Customer inquiries
- Provided peer support and coaching and assisted supervisor with various tasks
- Scheduled appointments
Call Center Representative
Apria Healthcare
09.2012 - 01.2014
- Answered inbound calls
- Created new orders for processing
- Assisted supervisor with managerial duties and provided peer coaching and training
Education
High School Diploma - undefined
Bayshore Preparatory
San Marcos, CA2011
Skills
- Listening Skills
- Customer Service
- Credit and Cash Payments
- End-of-Day Reporting
- Scheduling
- Guest Check-In and Check-Out
- HIPAA Guidelines
- Data Verification
Timeline
Patient Registrar
ProMedica Fostoria Community Hospital
07.2023 - Current
Front Desk Coordinator
North American Dental Group, Inc
08.2020 - 11.2022
Scheduler
Mount Carmel Health System Inc.
06.2019 - 06.2020
Claims Specialist/Specialist II
JP Morgan Chase
03.2019 - 06.2019
Call Center Representative/ Specialist
JP Morgan Chase
01.2018 - 03.2019
Debt Collector
Transworld Systems Inc
08.2017 - 12.2017
Scheduler
Sutter Health/ Sutter Care at Home
11.2015 - 07.2017
Kaiser Customer Service Representative
Apria Healthcare
01.2014 - 11.2015
Call Center Representative
Apria Healthcare
09.2012 - 01.2014
High School Diploma - undefined
Bayshore Preparatory
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