Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Umscheid

Kansas City,MO

Summary

Business and marketing graduate with a passion for connecting with people and bringing creative ideas to life. Real-world experience in fast-paced hospitality, event marketing, and retail, along with a strong foundation in entrepreneurship. Excels in roles where communication, creativity, and strategy converge. Involvement in leadership programs has honed business instincts and collaborative mindset, making a valuable asset to any team.

Overview

8
8
years of professional experience

Work History

Server and Bartender

54th Street Scratch Grill and Bar
01.2022 - Current
  • Mixed and served cocktails with attention to detail and customer preference, contributing to repeat guest visits and bar sales
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while staying upbeat and customer-focused
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Seasonal Retail Stylist

Kendra Scott
11.2021 - 01.2022
  • Styled customers based on their personal tastes and my product knowledge, creating fun, feel-good shopping experiences
  • Memorized inventory and floor plans to provide fast and informed service during the busy holiday season
  • Helped with year-end inventory audits and shrinkage prevention, supporting store organization and accountability
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Facilitated strong brand representation through adherence to corporate guidelines in visual merchandising execution.

Server and Caterer

Scott's Kitchen and Catering
07.2017 - 01.2022
  • Delivered friendly, reliable service in a close-knit, fast-paced restaurant environment, building lasting customer rapport
  • Handled catering prep and set-up for large-scale events 2–3 times weekly, ensuring smooth service and polished presentation
  • Trained incoming staff on procedures and hospitality expectations, helping maintain the restaurant's high service standard
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Marketing Assistant and Sales Associate Internship

Americas Auto Auction
01.2021 - 08.2021
    • Planned and executed client events supporting stronger client relationships
    • Called 50–100 clients per auction day to facilitate bids, negotiate terms, and close sales between buyers and sellers
    • Designed weekly promotions and incentive plans to boost buyer activity, contributing to a noticeable uptick in auction engagement
    • Originally hired as an intern and offered an extended role due to strong performance and initiative

Education

Bachelor of Business Administration - Marketing with interest area in Entrepreneurship

University of Missouri-Kansas City
05-2025

Skills

  • Exceptional Customer Service
  • Social Media & Content Marketing
  • Event Coordination
  • Branding
  • Team Collaboration & Leadership
  • Microsoft Office
  • Adobe Suite
  • Canva

Timeline

Server and Bartender

54th Street Scratch Grill and Bar
01.2022 - Current

Seasonal Retail Stylist

Kendra Scott
11.2021 - 01.2022

Marketing Assistant and Sales Associate Internship

Americas Auto Auction
01.2021 - 08.2021

Server and Caterer

Scott's Kitchen and Catering
07.2017 - 01.2022

Bachelor of Business Administration - Marketing with interest area in Entrepreneurship

University of Missouri-Kansas City

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