Olivia Vaughn
Summary
A motivated candidate for Workforce Essentials, combining customer service excellence with employee training and safety compliance. My background includes leading training initiatives, adaptability, and a commitment to resolving workplace issues to improve efficiency.
Overview
2027
2027
years of professional experience
Work History
Customer Service Staff
Publix
Clarksville, TN
05.2023 - Current
- Resolved associate and customer concerns by collaborating with departments to enhance satisfaction.
- Trained employees on company protocols and procedures to ensure compliance in daily operations.
- Facilitated effective onboarding by guiding new employees in completing documentation and understanding company policies.
- Performed weekly cash accountability audits as a Money Service Operator
- Acted as Prevention Plus Coin Recipient to mitigate theft and loss of assets.
Safety Team Coordinator
Publix
Clarksville, TN
2024 - 08.2025
- Led safety initiatives, conducted meetings with safety associates, and implemented workplace safety strategies in collaboration with Assistant Store Manager and Store Manager to enhance safety culture.
- Addressed associate injuries and implemented prevention measures to reduce recurrence and promote a safer work environment.
Sales Associate
Redefined Boutique
Springfield, TN
10.2021 - 05.2023
- Guided customers in product selection and styling to enhance shopping experience
- Resolved customer complaints and issues to maintain high satisfaction levels
- Managed inventory and maintained visual merchandising standards
- Managed store opening and closing tasks to ensure operational readiness
Hostess/Dishwasher/Catering Team
Public House
Springfield, TN
04.2020 - 10.2021
- Handled telephone inquiries while attending to in-person guest needs, ensuring seamless service during busy periods.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
- Organized waitlist during peak times to facilitate timely seating of guests.
- Supported marketing promotions through photography services and assisted with catering logistics.
Education
Master of Science - Industrial Organizational Psychology
Austin Peay State University
Clarksville, TN05-2027
Bachelor of Science - Psychological Science
Austin Peay State University
Clarksville, TN05-2025
Skills
- Customer Engagement
- Conflict Resolution
- Employee Training
- Organizational Skills
- Time Management
- Problem-Solving
Projects
MSIO Applied Research and Consulting Center, Undergraduate/Graduate Research Assistant, September 2024- Present
- Administered assessments utilizing the Flanker Task to measure the cognitive performance of APSU Aviation Science: Rotor Wing Students,
- Assisted with data collection and storage, and organization.
- Performed literature reviews on relevant psychological research topics, such as the Simon Task and pilot-related behavioral coding
MSIO Applied Research and Consulting Center, Undergraduate/Graduate Research Assistant, September 2024- Present
- Led participant testing sessions, ensuring accuracy and ethical compliance.
- Conducted data entry and maintained the ongoing confidentiality of research materials
- Assisted with data cleaning
Awards
- Deans List Recipient, Maintaining above a 3.5 GPA Average in every semester from August 2022-May 2025
- Psi Chi Honor Society
- Omicron Delta Kappa Honor Society
Timeline
Customer Service Staff
Publix
05.2023 - Current
Sales Associate
Redefined Boutique
10.2021 - 05.2023
Hostess/Dishwasher/Catering Team
Public House
04.2020 - 10.2021
Safety Team Coordinator
Publix
2024 - 08.2025
Master of Science - Industrial Organizational Psychology
Austin Peay State University
Bachelor of Science - Psychological Science
Austin Peay State University