Olivia White
Summary
Being a server has taught me how to be a quick learner, always learning a new menu item or new way of doing things. I have excellent customer engagement, always friendly and up beat. From being a Shift Manager I learned how to problem solve and help fix issues, and complaints guests might have had.
Overview
4
4
years of professional experience
Work History
Server
Vibrissa Beer
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered phone calls to schedule reservations and keeping track of dates and keeping my coworkers reminded of any up coming event.
- Able to multi task during a busy day, keeping multiple tasks in mind.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Manager
Ledo's Pizza
06.2020 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Warren County High School
Front Royal, VA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Timeline
Server
Vibrissa Beer
06.2022 - Current
Shift Manager
Ledo's Pizza
06.2020 - 06.2022
High School Diploma -
Warren County High School
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