Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Whittemore

Lynchburg,VA

Summary

Dynamic Sales Associate with a proven track record in delivering exceptional customer service and driving sales growth. Expertise in building strong customer relationships and supporting team objectives. Recognized for consistently surpassing performance standards and achieving sales targets through persuasive communication and a friendly approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Saslow's & Henebry's Jewelers
Lynchburg, USA
01.2024 - Current
  • Assist customers in selecting fine jewelry, offering personalized recommendations to increase sales.
  • Collaborate with team members to exceed sales targets, and maintain a supportive environment.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Selected for advanced diamond certification training by management.

Shift Supervisor / Bookkeeper

Chestnutty Bargains
Cressona, USA
01.2021 - 01.2023
  • Managed $12,000 daily in sales ledgers and reconciled vendor payments.
  • Processed payroll for 30+ staff with 1,200+ hours biweekly.
  • Led and mentored team members, boosting productivity and morale.
  • Streamlined cash reconciliation processes to improve accuracy and efficiency.
  • Developed and implemented training programs for POS staff.

Head Cashier

Chestnut Street Market LLC
Cressona, USA
01.2019 - 01.2021
  • Pioneered creative product displays, increasing customer engagement.
  • Optimized front-end operations, reducing wait times.
  • Mediated conflicts between employees and customers to maintain satisfaction.
  • Trained new cashiers on register operations and customer service techniques.
  • Supervised cash handling procedures for accuracy and compliance with company policies.

Education

B.S. - Strategic Communications

Liberty University
Lynchburg, VA
05.2026

Skills

  • Customer relations and engagement
  • Sales strategy and negotiation
  • Vendor management
  • Team leadership and training
  • visual merchandising
  • Conflict resolution
  • Networking
  • DCA Diamond Specialist
  • Relationship selling
  • Cold calling

Certification

  • DCA Certified Diamontologist

Timeline

Sales Associate

Saslow's & Henebry's Jewelers
01.2024 - Current

Shift Supervisor / Bookkeeper

Chestnutty Bargains
01.2021 - 01.2023

Head Cashier

Chestnut Street Market LLC
01.2019 - 01.2021

B.S. - Strategic Communications

Liberty University

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