Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Olivia Wilcox

High Point,NC

Summary

Experienced hostess and to-go specialist with a dedication to delivering exceptional customer service through effective communication and collaboration within a team. Committed to enhancing customer satisfaction through attentive service and a friendly demeanor. Seeking a transition into the field of cybersecurity, utilizing strong analytical thinking skills and adaptability to excel in a dynamic and ever-evolving environment.

Overview

1
1
year of professional experience

Work History

To Go Specialist/ Hostess

Kickback Jack's
06.2023 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.

Education

Associate Of Science - Cyber Security

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Early Middle College At GTCC Jamestown
Jamestown

Skills

  • Strong multitasking
  • Phone etiquette
  • Initiative-taking
  • Quick learner
  • Teamwork and collaboration
  • Problem-solving abilities
  • Excellent communication

Affiliations

Rhoers affiliate of Sigma Gamma Rho Sorority, Inc.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

To Go Specialist/ Hostess

Kickback Jack's
06.2023 - Current

Associate Of Science - Cyber Security

Guilford Technical Community College

High School Diploma -

Early Middle College At GTCC Jamestown

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Olivia Wilcox