Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Wilkerson

Olivia Wilkerson

Gulfport,MS

Summary

Dynamic professional with extensive experience in customer service and safety, notably at Island View Casino. Proven ability to manage high-pressure situations while staying task and completing efficiently. Strong multitasking skills and reliability, complemented by effective communication and cash handling expertise. Committed to enhancing guest experiences and ensuring operational efficiency.

Overview

8
8
years of professional experience

Work History

Bartender

Margaritaville Casino
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Security Officer

Island View Casino And Resort
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Worked on the drop team as key holder. Securing money retrieved from table games and slot machines.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Delivery Driver

CharliePsLLC
11.2021 - Current
  • Transported Amazon parcels to multiple Post Offices in surrounding states.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

HR Assistant

Waste Pro
01.2023 - 03.2025
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for new hires.

Traffic Coordinator

WWJZD 94 5
03.2018 - 11.2022
  • Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
  • Ensured timely addition of music and commercials to digital archive.
  • Ensured all contracts and billing were added to customer files.
  • Oversaw switchboard operations during non-broadcast periods.

Home Health Care Worker

Home Instead
06.2017 - 01.2019
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
  • Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.

Education

Business Management

Tiffin University
Tiffin, OH

Diploma - Basic Education

Gulfport High School
Gulfport, MS
05.2004

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Fast learner
  • Observant
  • Attentive

Timeline

Bartender

Margaritaville Casino
03.2025 - Current

Security Officer

Island View Casino And Resort
05.2024 - Current

HR Assistant

Waste Pro
01.2023 - 03.2025

Delivery Driver

CharliePsLLC
11.2021 - Current

Traffic Coordinator

WWJZD 94 5
03.2018 - 11.2022

Home Health Care Worker

Home Instead
06.2017 - 01.2019

Business Management

Tiffin University

Diploma - Basic Education

Gulfport High School

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