Olivia Wilkinson
Standish,ME
Summary
Dynamic and results-oriented professional with extensive experience in legal and administrative roles, notably at Law Offices of Dylan Boyd. Excelled in legal research and client service, significantly improving customer satisfaction. Demonstrated exceptional organizational skills and a commitment to efficiency, streamlining office operations to enhance productivity.
Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
7
7
years of professional experience
Work History
Paralegal
Law Offices of Dylan Boyd
11.2023 - 11.2024
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Service Representative
MaineHealth Orthopedics and Sports Medicine
06.2023 - 11.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
Personal Banker
Skowhegan Savings Bank
11.2021 - 05.2022
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Monitored accuracy of customer information in system.
- Responded to customer inquiries regarding new accounts and account services.
- Collected customer information and completed new account forms.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Customer Service Representative
TD Bank
02.2021 - 11.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Associate
Goodwill Industries of Northern New England
05.2018 - 08.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Arts - Political Science
Saint Joseph's College of Maine
Standish, ME05-2021
Skills
- Case file organization
- Exceptional writer
- Document filing
- Calendar oversight
- Legal research skills
- Proofreading
- Research and data collection
- Administrative assistance
- Client service and support
- Legal writing
- Legal correspondence writing
- Scheduling
- Scanning and copying
- Managing office supply inventory
- Meeting planning
- Hospitality and accommodation
- Scheduling appointments
- Booking travel
- Inbound phone call handling
- Schedule and calendar management
Timeline
Paralegal
Law Offices of Dylan Boyd
11.2023 - 11.2024
Patient Service Representative
MaineHealth Orthopedics and Sports Medicine
06.2023 - 11.2023
Personal Banker
Skowhegan Savings Bank
11.2021 - 05.2022
Customer Service Representative
TD Bank
02.2021 - 11.2021
Warehouse Associate
Goodwill Industries of Northern New England
05.2018 - 08.2018
Bachelor of Arts - Political Science
Saint Joseph's College of Maine
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